Friargate Surgery, Derby: patient reviews and CQC rating
Friargate Surgery is a GP practice in Derby with 4,459 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 2.7 full-time-equivalent qualified GPs, or 1,631 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Friargate Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 63%, against 58% across England. Its weakest is the share who described their last contact with the practice as good: 55%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 24th of the 27 practices in Derby with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (65%). 151 patients answered the survey (response rate 20%).
| Survey question | Friargate Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 59% | 76% | 77% |
| Easy to contact by phone | 40% | 51% | 57% |
| Easy to contact via the website | 63% | 53% | 58% |
| Easy to contact via the NHS App | 43% | 46% | 54% |
| Reception team helpful | 73% | 84% | 85% |
| Last contact good | 55% | 68% | 73% |
| Wait for appointment about right | 68% | 69% | 69% |
| Listened to well | 79% | 87% | 87% |
| Treated with care and concern | 77% | 86% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 76% | 90% | 90% |
CQC's overall rating for Friargate Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,459 patients were registered at Friargate Surgery in September 2026, down 8.1% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,631 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,186 appointments a month, or 490 per 1,000 registered patients (England: 510). 30% were face to face (England: 63%). 66% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
80% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Friargate Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 490 | 523 | 510 |
| Face to face | 30% | 68% | 63% |
| Same day as booked | 66% | 39% | 45% |
| More than 28 days after booking | 1% | 9% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%) and chronic kidney disease (5.8% against 4.6%). It has a lower share for asthma (4.3% against 6.6%), cancer (2.5% against 3.8%) and diabetes (5.9% against 7.9%). The practice's patients live in areas with an average deprivation score of 29.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.5% | 3.8% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Friargate Surgery, Agard Street, Derby, DE1 1DZ. Phone: 01332 203787. Website: www.friargatesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Vernon Street Medical Centre | 0.3 km | 80% |
| Macklin Street Surgery | 0.5 km | 74% |
| Derwent Medical Centre | 0.6 km | 77% |
| Wilson Street Surgery | 0.8 km | 75% |
| Brook Medical Centre | 0.9 km | 87% |
How do patients rate Friargate Surgery?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Friargate Surgery as good, below the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at Friargate Surgery?
4,459 patients were registered in September 2026, down 8.1% on a year earlier.
What is Friargate Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Friargate Surgery have?
2.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,631 patients per GP against 2,171 across England.
Are appointments at Friargate Surgery face to face?
30% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Friargate Surgery's phone number?
01332 203787.