Vernon Street Medical Centre, Derby: patient reviews and CQC rating
Vernon Street Medical Centre is a GP practice in Derby with 11,730 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 6.5 full-time-equivalent qualified GPs, or 1,810 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Vernon Street Medical Centre
Its best result against England is the share who described their overall experience of the practice as good: 80%, against 77% across England. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. With 131 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 7th of the 27 practices in Derby with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (79%). 131 patients answered the survey (response rate 28%).
| Survey question | Vernon Street Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 80% | 76% | 77% |
| Easy to contact by phone | 55% | 51% | 57% |
| Easy to contact via the website | 46% | 53% | 58% |
| Easy to contact via the NHS App | 52% | 46% | 54% |
| Reception team helpful | 84% | 84% | 85% |
| Last contact good | 75% | 68% | 73% |
| Wait for appointment about right | 70% | 69% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 82% | 86% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 88% of 359 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Vernon Street Medical Centre is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,730 patients were registered at Vernon Street Medical Centre in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,810 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 4.3 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 7.3 |
| August 2024 | 3.3 | 7.3 |
| August 2025 | 4.9 | 8.5 |
| August 2026 | 6.5 | 12.2 |
From June 2026 to August 2026 the practice recorded 4,336 appointments a month, or 370 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 24% took place on the day they were booked and 17% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Vernon Street Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 370 | 523 | 510 |
| Face to face | 89% | 68% | 63% |
| Same day as booked | 24% | 39% | 45% |
| More than 28 days after booking | 17% | 9% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%) and heart failure (1.5% against 1.1%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and cancer (2.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 23.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.3% | 14.3% |
| High blood pressure | All ages | 14.4% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.5% | 3.8% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.3% | 74.9% |
Vernon Street Medical Centre, 13 Vernon Street, Derby, DE1 1FW. Phone: 01332 332812. Website: www.vernonstreetandthelanes.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Friargate Surgery | 0.3 km | 59% |
| Macklin Street Surgery | 0.7 km | 74% |
| Wilson Street Surgery | 0.9 km | 75% |
| Derwent Medical Centre | 0.9 km | 77% |
| Brook Medical Centre | 0.9 km | 87% |
- Chapel Street Medical Centre (66% overall experience good)
- Derby Family Medical Centre (68% overall experience good)
- Derwent Valley Medical Practice (73% overall experience good)
- Dr P A A Wood and Partners (65% overall experience good)
- Macklin Street Surgery (74% overall experience good)
- Mickleover Medical Centre (76% overall experience good)
- Mickleover Surgery (67% overall experience good)
- Park Lane Surgery (92% overall experience good)
- Peartree Medical Centre (86% overall experience good)
How do patients rate Vernon Street Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Vernon Street Medical Centre as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Vernon Street Medical Centre?
11,730 patients were registered in September 2026, up 0.2% on a year earlier.
What is Vernon Street Medical Centre's CQC rating?
Good overall, published in September 2016.
How many GPs does Vernon Street Medical Centre have?
6.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,810 patients per GP against 2,171 across England.
Are appointments at Vernon Street Medical Centre face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Vernon Street Medical Centre's phone number?
01332 332812.