Chapel Street Medical Centre, Derby: patient reviews and CQC rating
Chapel Street Medical Centre is a GP practice in Derby with 12,046 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in February 2017. It has 5.2 full-time-equivalent qualified GPs, or 2,299 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chapel Street Medical Centre
Its result closest to England is the share who said the healthcare professional was good at listening to them: 85%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 20th of the 27 practices in Derby with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (74%). 111 patients answered the survey (response rate 30%).
| Survey question | Chapel Street Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 66% | 76% | 77% |
| Easy to contact by phone | 29% | 51% | 57% |
| Easy to contact via the website | 32% | 53% | 58% |
| Easy to contact via the NHS App | 42% | 46% | 54% |
| Reception team helpful | 77% | 84% | 85% |
| Last contact good | 58% | 68% | 73% |
| Wait for appointment about right | 56% | 69% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 83% | 86% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 85% | 90% | 90% |
In the Friends and Family Test for July 2026, 90% of 486 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chapel Street Medical Centre is Outstanding, published in February 2017. 2 key questions are rated differently: Responsive Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
12,046 patients were registered at Chapel Street Medical Centre in September 2026, down 1.9% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,299 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 4.9 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 6.0 |
| August 2024 | 4.9 | 6.0 |
| August 2025 | 5.5 | 6.6 |
| August 2026 | 5.2 | 6.3 |
From June 2026 to August 2026 the practice recorded 8,527 appointments a month, or 708 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 46% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Chapel Street Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 708 | 523 | 510 |
| Face to face | 62% | 68% | 63% |
| Same day as booked | 46% | 39% | 45% |
| More than 28 days after booking | 2% | 9% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), a learning disability (1.0% against 0.6%) and chronic kidney disease (7.5% against 4.6%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 22.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Chapel Street Medical Centre, 10 Chapel Street, Spondon, Derby, DE21 7RJ. Phone: 01332 680520.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Overdale Medical Practice | 2.0 km | 84% |
| The Park Medical Practice | 2.1 km | 62% |
| Dr Ghosh & Partners | 3.5 km | 73% |
| Derwent Valley Medical Practice | 3.6 km | 73% |
| The Osmaston Surgery | 4.4 km | 52% |
- Derby Family Medical Centre (68% overall experience good)
- Derwent Valley Medical Practice (73% overall experience good)
- Dr P A A Wood and Partners (65% overall experience good)
- Macklin Street Surgery (74% overall experience good)
- Mickleover Medical Centre (76% overall experience good)
- Mickleover Surgery (67% overall experience good)
- Park Lane Surgery (92% overall experience good)
- Peartree Medical Centre (86% overall experience good)
- Vernon Street Medical Centre (80% overall experience good)
How do patients rate Chapel Street Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Chapel Street Medical Centre as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Chapel Street Medical Centre?
12,046 patients were registered in September 2026, down 1.9% on a year earlier.
What is Chapel Street Medical Centre's CQC rating?
Outstanding overall, published in February 2017.
How many GPs does Chapel Street Medical Centre have?
5.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,299 patients per GP against 2,171 across England.
Are appointments at Chapel Street Medical Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chapel Street Medical Centre's phone number?
01332 680520.