The Park Medical Practice, Derby: patient reviews and CQC rating
The Park Medical Practice is a GP practice in Derby with 25,887 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2020. It has 9.6 full-time-equivalent qualified GPs, or 2,698 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Park Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 71%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 11%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 23rd of the 27 practices in Derby with 50 or more responses. 11% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (56%). 128 patients answered the survey (response rate 30%).
| Survey question | The Park Medical Practice | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 62% | 76% | 77% |
| Easy to contact by phone | 11% | 51% | 57% |
| Easy to contact via the website | 45% | 53% | 58% |
| Easy to contact via the NHS App | 22% | 46% | 54% |
| Reception team helpful | 72% | 84% | 85% |
| Last contact good | 48% | 68% | 73% |
| Wait for appointment about right | 71% | 69% | 69% |
| Listened to well | 82% | 87% | 87% |
| Treated with care and concern | 77% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
CQC's overall rating for The Park Medical Practice is Good, published in September 2020. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
25,887 patients were registered at The Park Medical Practice in September 2026, down 3.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 9.6 full-time-equivalent qualified GPs, there are 2,698 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 6.0 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.3 | 14.0 |
| August 2024 | 10.8 | 15.5 |
| August 2025 | 10.4 | 13.8 |
| August 2026 | 9.6 | 10.7 |
From June 2026 to August 2026 the practice recorded 15,025 appointments a month, or 580 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 40% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Park Medical Practice | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 580 | 523 | 510 |
| Face to face | 49% | 68% | 63% |
| Same day as booked | 40% | 39% | 45% |
| More than 28 days after booking | 5% | 9% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.8% against 1.1%), peripheral arterial disease (0.8% against 0.6%) and chronic kidney disease (5.9% against 4.6%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 20.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.4% | 14.3% |
| High blood pressure | All ages | 14.5% | 15.2% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
The Park Medical Practice, Maine Drive, Chaddesden, Derby, DE21 6LA. Phone: 01332 667911. Website: www.parkmedical.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Derwent Valley Medical Practice | 1.7 km | 73% |
| Chapel Street Medical Centre | 2.1 km | 66% |
| The Osmaston Surgery | 3.1 km | 52% |
| Derwent Medical Centre | 3.2 km | 77% |
| Wilson Street Surgery | 3.4 km | 75% |
- Overdale Medical Practice (84% overall experience good)
How do patients rate The Park Medical Practice?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of The Park Medical Practice as good, below the England figure of 77%. 11% found it easy to get through by phone.
How many patients are registered at The Park Medical Practice?
25,887 patients were registered in September 2026, down 3.6% on a year earlier.
What is The Park Medical Practice's CQC rating?
Good overall, published in September 2020.
How many GPs does The Park Medical Practice have?
9.6 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 2,698 patients per GP against 2,171 across England.
Are appointments at The Park Medical Practice face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Park Medical Practice's phone number?
01332 667911.