Derwent Medical Centre, Derby: patient reviews and CQC rating
Derwent Medical Centre is a GP practice in Derby with 4,800 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 1.5 full-time-equivalent qualified GPs, or 3,158 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Derwent Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 64%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 54%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 9th of the 27 practices in Derby with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (73%). 106 patients answered the survey (response rate 23%).
| Survey question | Derwent Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 77% | 76% | 77% |
| Easy to contact by phone | 64% | 51% | 57% |
| Easy to contact via the website | 58% | 53% | 58% |
| Easy to contact via the NHS App | 43% | 46% | 54% |
| Reception team helpful | 90% | 84% | 85% |
| Last contact good | 72% | 68% | 73% |
| Wait for appointment about right | 54% | 69% | 69% |
| Listened to well | 84% | 87% | 87% |
| Treated with care and concern | 81% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 82% of 22 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Derwent Medical Centre is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,800 patients were registered at Derwent Medical Centre in September 2026, down 3.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 3,158 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 1,612 appointments a month, or 336 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 25% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Derwent Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 336 | 523 | 510 |
| Face to face | 64% | 68% | 63% |
| Same day as booked | 25% | 39% | 45% |
| More than 28 days after booking | 5% | 9% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.2% against 1.0%) and COPD (2.6% against 1.9%). It has a lower share for osteoporosis (0.1% against 1.2%), cancer (2.5% against 3.8%) and chronic kidney disease (3.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 26.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.2% | 14.3% |
| High blood pressure | All ages | 12.1% | 15.2% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Cancer | All ages | 2.5% | 3.8% |
| Serious mental illness | All ages | 2.2% | 1.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Derwent Medical Centre, 26 North Street, Derby, DE1 3AZ. Phone: 01332 292939. Website: www.derwentmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Friargate Surgery | 0.6 km | 59% |
| Brook Medical Centre | 0.8 km | 87% |
| Vernon Street Medical Centre | 0.9 km | 80% |
| Macklin Street Surgery | 0.9 km | 74% |
| Wilson Street Surgery | 1.1 km | 75% |
- Brook Medical Centre (87% overall experience good)
- Horizon Healthcare (66% overall experience good)
- The Osmaston Surgery (52% overall experience good)
- Wilson Street Surgery (75% overall experience good)
How do patients rate Derwent Medical Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Derwent Medical Centre as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Derwent Medical Centre?
4,800 patients were registered in September 2026, down 3.7% on a year earlier.
What is Derwent Medical Centre's CQC rating?
Good overall, published in November 2016.
How many GPs does Derwent Medical Centre have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,158 patients per GP against 2,171 across England.
Are appointments at Derwent Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Derwent Medical Centre's phone number?
01332 292939.