Wellbrook Medical Centre, Derby: patient reviews and CQC rating
Wellbrook Medical Centre is a GP practice in Derby with 12,274 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in February 2018. It has 4.3 full-time-equivalent qualified GPs, or 2,886 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wellbrook Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 63%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. With 93 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 8th of the 27 practices in Derby with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (71%). 93 patients answered the survey (response rate 24%).
| Survey question | Wellbrook Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 79% | 76% | 77% |
| Easy to contact by phone | 50% | 51% | 57% |
| Easy to contact via the website | 63% | 53% | 58% |
| Easy to contact via the NHS App | 44% | 46% | 54% |
| Reception team helpful | 89% | 84% | 85% |
| Last contact good | 66% | 68% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 86% | 90% | 90% |
CQC's overall rating for Wellbrook Medical Centre is Outstanding, published in February 2018. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good. Its previous overall rating was Good (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
12,274 patients were registered at Wellbrook Medical Centre in September 2026, up 1.1% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 2,886 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 0.6 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 4.0 |
| August 2024 | 4.3 | 5.3 |
| August 2025 | 4.3 | 6.0 |
| August 2026 | 4.3 | 5.1 |
From June 2026 to August 2026 the practice recorded 4,786 appointments a month, or 390 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 24% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Wellbrook Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 390 | 523 | 510 |
| Face to face | 91% | 68% | 63% |
| Same day as booked | 24% | 39% | 45% |
| More than 28 days after booking | 15% | 9% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.8% against 1.2%). It has a lower share for serious mental illness (0.5% against 1.0%), COPD (1.2% against 1.9%) and diabetes (6.0% against 7.9%). The practice's patients live in areas with an average deprivation score of 7.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.1% | 74.9% |
Wellbrook Medical Centre, Welland Road, Hilton, Derby, DE65 5GZ. Phone: 01283 732257. Website: www.wellbrookmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dove River Practice | 3.9 km | 85% |
| The Tutbury Practice | 3.9 km | 82% |
| Willington Surgery | 4.7 km | 84% |
| Carlton Group Practice | 5.3 km | 51% |
| Gordon Street Surgery | 6.4 km | 85% |
- Dr Black & Partners (55% overall experience good)
- Dr Ghosh & Partners (73% overall experience good)
- Hollybrook Medical Centre (49% overall experience good)
- Village Surgery (70% overall experience good)
- Willington Surgery (84% overall experience good)
How do patients rate Wellbrook Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Wellbrook Medical Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Wellbrook Medical Centre?
12,274 patients were registered in September 2026, up 1.1% on a year earlier.
What is Wellbrook Medical Centre's CQC rating?
Outstanding overall, published in February 2018.
How many GPs does Wellbrook Medical Centre have?
4.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,886 patients per GP against 2,171 across England.
Are appointments at Wellbrook Medical Centre face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wellbrook Medical Centre's phone number?
01283 732257.