Dr Black & Partners, Derby: patient reviews and CQC rating
Dr Black & Partners is a GP practice in Derby with 15,429 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 3.4 full-time-equivalent qualified GPs, or 4,538 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Black & Partners
Its result closest to England is the share who said their needs were met at their last appointment: 89%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 16%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 25th of the 27 practices in Derby with 50 or more responses. 16% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (56%). 93 patients answered the survey (response rate 33%).
| Survey question | Dr Black & Partners | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 55% | 76% | 77% |
| Easy to contact by phone | 16% | 51% | 57% |
| Easy to contact via the website | 36% | 53% | 58% |
| Easy to contact via the NHS App | 37% | 46% | 54% |
| Reception team helpful | 72% | 84% | 85% |
| Last contact good | 49% | 68% | 73% |
| Wait for appointment about right | 64% | 69% | 69% |
| Listened to well | 76% | 87% | 87% |
| Treated with care and concern | 71% | 86% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 89% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 550 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Black & Partners is Good, published in September 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,429 patients were registered at Dr Black & Partners in September 2026, down 1.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 4,538 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 6.0 |
| August 2024 | 6.0 | 6.0 |
| August 2025 | 6.0 | 6.0 |
| August 2026 | 3.4 | 3.4 |
From June 2026 to August 2026 the practice recorded 6,244 appointments a month, or 405 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 39% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Black & Partners | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 405 | 523 | 510 |
| Face to face | 88% | 68% | 63% |
| Same day as booked | 39% | 39% | 45% |
| More than 28 days after booking | 6% | 9% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%), heart failure (1.6% against 1.1%) and chronic kidney disease (6.5% against 4.6%). It has a lower share for serious mental illness (0.6% against 1.0%) and COPD (1.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 9.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.1% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Heart failure | All ages | 1.6% | 1.1% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.9% | 74.9% |
Dr Black & Partners, Chellaston Medical Centre, Rowallan Way, Derby, DE73 5BG. Phone: 01332 720077. Website: www.melbournesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Castle Donington Surgery | 6.6 km | 63% |
| Manor House Surgery | 7.2 km | 95% |
| Dr Ghosh & Partners | 8.0 km | 73% |
| Castle Medical Group | 8.8 km | 76% |
| Village Surgery | 9.1 km | 70% |
- Dr Ghosh & Partners (73% overall experience good)
- Hollybrook Medical Centre (49% overall experience good)
- Village Surgery (70% overall experience good)
- Wellbrook Medical Centre (79% overall experience good)
- Willington Surgery (84% overall experience good)
How do patients rate Dr Black & Partners?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Dr Black & Partners as good, below the England figure of 77%. 16% found it easy to get through by phone.
How many patients are registered at Dr Black & Partners?
15,429 patients were registered in September 2026, down 1.1% on a year earlier.
What is Dr Black & Partners's CQC rating?
Good overall, published in September 2017.
How many GPs does Dr Black & Partners have?
3.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,538 patients per GP against 2,171 across England.
Are appointments at Dr Black & Partners face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Black & Partners's phone number?
01332 720077.