Manor House Surgery, Loughborough: patient reviews and CQC rating
Manor House Surgery is a GP practice in Loughborough with 4,840 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 2.8 full-time-equivalent qualified GPs, or 1,745 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Manor House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 95%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 17 practices in Loughborough with 50 or more responses. 95% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (92%). 99 patients answered the survey (response rate 38%).
| Survey question | Manor House Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 95% | 73% | 77% |
| Easy to contact by phone | 95% | 51% | 57% |
| Easy to contact via the website | 77% | 51% | 58% |
| Easy to contact via the NHS App | 90% | 51% | 54% |
| Reception team helpful | 97% | 82% | 85% |
| Last contact good | 98% | 67% | 73% |
| Wait for appointment about right | 91% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Manor House Surgery is Good, published in December 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,840 patients were registered at Manor House Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 1,745 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 2,460 appointments a month, or 508 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 38% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Manor House Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 508 | 550 | 510 |
| Face to face | 63% | 72% | 63% |
| Same day as booked | 38% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (8.1% against 6.6%) and high blood pressure (18.4% against 15.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.4% against 1.2%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 13.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 14.0% | 14.3% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.4% | 74.9% |
Manor House Surgery, 1 Mill Lane, Belton, Loughborough, LE12 9UJ. Phone: 01530 222368. Website: www.beltonsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Field Street Surgery | 3.7 km | 76% |
| Forest House Surgery | 4.2 km | 89% |
| Dr Patel & Dr Tailor | 5.0 km | 80% |
| Dr S Virmani & Dr G Bedi | 5.0 km | 85% |
| Castle Donington Surgery | 6.4 km | 63% |
- Broom Leys Surgery (81% overall experience good)
- Castle Donington Surgery (63% overall experience good)
- Castle Medical Group (76% overall experience good)
- Dr NR Pulman's Practice (64% overall experience good)
- Dr Patel & Dr Tailor (80% overall experience good)
- Dr S Virmani & Dr G Bedi (85% overall experience good)
- Hugglescote Surgery (62% overall experience good)
- Ibstock House Surgery (75% overall experience good)
- Markfield Medical Centre (95% overall experience good)
- Measham Medical Unit (79% overall experience good)
- Whitwick Road Surgery (71% overall experience good)
How do patients rate Manor House Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Manor House Surgery as good, above the England figure of 77%. 95% found it easy to get through by phone.
How many patients are registered at Manor House Surgery?
4,840 patients were registered in September 2026, up 1.0% on a year earlier.
What is Manor House Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does Manor House Surgery have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,745 patients per GP against 2,171 across England.
Are appointments at Manor House Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Manor House Surgery's phone number?
01530 222368.