Forest House Surgery, Loughborough: patient reviews and CQC rating
Forest House Surgery is a GP practice in Loughborough with 12,282 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 7.7 full-time-equivalent qualified GPs, or 1,605 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Forest House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, against 54% across England. Its result closest to England is the share who found it easy to get through to the practice by phone: 60%, against 57% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 6th of the 17 practices in Loughborough with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 19 points higher than in 2025 (70%). 90 patients answered the survey (response rate 28%).
| Survey question | Forest House Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 89% | 73% | 77% |
| Easy to contact by phone | 60% | 51% | 57% |
| Easy to contact via the website | 69% | 51% | 58% |
| Easy to contact via the NHS App | 69% | 51% | 54% |
| Reception team helpful | 94% | 82% | 85% |
| Last contact good | 82% | 67% | 73% |
| Wait for appointment about right | 83% | 65% | 69% |
| Listened to well | 96% | 85% | 87% |
| Treated with care and concern | 97% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 147 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Forest House Surgery is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,282 patients were registered at Forest House Surgery in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 1,605 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.9 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 10.9 |
| August 2024 | 7.3 | 11.2 |
| August 2025 | 6.3 | 8.9 |
| August 2026 | 7.7 | 11.5 |
From June 2026 to August 2026 the practice recorded 6,855 appointments a month, or 558 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 38% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Forest House Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 558 | 550 | 510 |
| Face to face | 78% | 72% | 63% |
| Same day as booked | 38% | 41% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), heart failure (1.9% against 1.1%) and chronic kidney disease (7.5% against 4.6%). It has a lower share for COPD (1.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 18.2% | 14.3% |
| Asthma | 6+ yrs | 9.4% | 6.6% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
Forest House Surgery, 25 Leicester Road, Shepshed, Loughborough, LE12 9DF. Phone: 01509 508412. Website: www.foresthousesurgeryshepshed.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Field Street Surgery | 0.6 km | 76% |
| Dishley Grange Medical Practice | 3.4 km | 43% |
| Campus View Medical Centre | 3.9 km | 84% |
| Manor House Surgery | 4.2 km | 95% |
| Charnwood GP Network Head Office | 4.5 km | 74% |
- Charnwood GP Network Head Office (74% overall experience good)
- Dishley Grange Medical Practice (43% overall experience good)
- Field Street Surgery (76% overall experience good)
How do patients rate Forest House Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Forest House Surgery as good, above the England figure of 77%. 60% found it easy to get through by phone.
How many patients are registered at Forest House Surgery?
12,282 patients were registered in September 2026, up 0.1% on a year earlier.
What is Forest House Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does Forest House Surgery have?
7.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,605 patients per GP against 2,171 across England.
Are appointments at Forest House Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Forest House Surgery's phone number?
01509 508412.