Charnwood GP Network Head Office, Loughborough: patient reviews and CQC rating
Charnwood GP Network Head Office is a GP practice in Loughborough with 12,927 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). It has 6.9 full-time-equivalent qualified GPs, or 1,884 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Charnwood GP Network Head Office
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 46%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 14th of the 17 practices in Loughborough with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (73%). 100 patients answered the survey (response rate 27%).
| Survey question | Charnwood GP Network Head Office | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 74% | 73% | 77% |
| Easy to contact by phone | 46% | 51% | 57% |
| Easy to contact via the website | 52% | 51% | 58% |
| Easy to contact via the NHS App | 43% | 51% | 54% |
| Reception team helpful | 78% | 82% | 85% |
| Last contact good | 56% | 67% | 73% |
| Wait for appointment about right | 46% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
12,927 patients were registered at Charnwood GP Network Head Office in September 2026, down 1.1% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,884 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.2 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.1 | 10.1 |
| August 2024 | 6.8 | 7.5 |
| August 2025 | 6.7 | 6.7 |
| August 2026 | 6.9 | 9.0 |
From June 2026 to August 2026 the practice recorded 6,244 appointments a month, or 483 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 28% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Charnwood GP Network Head Office | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 483 | 550 | 510 |
| Face to face | 82% | 72% | 63% |
| Same day as booked | 28% | 41% | 45% |
| More than 28 days after booking | 13% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.5% against 1.1%). It has a lower share for osteoporosis (0.2% against 1.2%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 15.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.2% | 14.3% |
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Charnwood GP Network Head Office, Rosebery Street, Loughborough, LE11 5DX. Phone: 01509 276621. Website: www.charnwoodgpnetwork.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodbrook Medical Centre | 0.9 km | 66% |
| Bridge Street Medical Practice | 0.9 km | 75% |
| Campus View Medical Centre | 1.2 km | 84% |
| Pinfold Medical Practice | 1.3 km | 72% |
| Dishley Grange Medical Practice | 1.4 km | 43% |
- Dishley Grange Medical Practice (43% overall experience good)
- Field Street Surgery (76% overall experience good)
- Forest House Surgery (89% overall experience good)
How do patients rate Charnwood GP Network Head Office?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Charnwood GP Network Head Office as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Charnwood GP Network Head Office?
12,927 patients were registered in September 2026, down 1.1% on a year earlier.
How many GPs does Charnwood GP Network Head Office have?
6.9 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,884 patients per GP against 2,171 across England.
Are appointments at Charnwood GP Network Head Office face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Charnwood GP Network Head Office's phone number?
01509 276621.