Village Health Group, East Leake, Loughborough: patient reviews and CQC rating
Village Health Group, East Leake is a GP practice in Loughborough with 28,277 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Outstanding overall, in a report published in May 2018. It has 15.7 full-time-equivalent qualified GPs, or 1,796 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Village Health Group, East Leake
Its best result against England is the share who found it easy to contact the practice through its website: 83%, above the England figure of 58%. Its weakest is the share who found the reception and administrative team helpful: 84%, against 85% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 9th of the 17 practices in Loughborough with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (86%). 118 patients answered the survey (response rate 39%).
| Survey question | Village Health Group, East Leake | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 87% | 74% | 77% |
| Easy to contact by phone | 62% | 52% | 57% |
| Easy to contact via the website | 83% | 51% | 58% |
| Easy to contact via the NHS App | 61% | 50% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 80% | 69% | 73% |
| Wait for appointment about right | 86% | 67% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 1,169 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Village Health Group, East Leake is Outstanding, published in May 2018. 2 key questions are rated differently: Safe Good and Caring Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
28,277 patients were registered at Village Health Group, East Leake in September 2026, up 1.0% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 15.7 full-time-equivalent qualified GPs, there are 1,796 patients per GP, fewer than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 5.8 nurses and 7.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 19.4 | 32.3 |
| August 2024 | 15.7 | 24.1 |
| August 2025 | 15.7 | 31.7 |
| August 2026 | 15.7 | 23.2 |
From June 2026 to August 2026 the practice recorded 18,012 appointments a month, or 637 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 73% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Village Health Group, East Leake | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 637 | 566 | 510 |
| Face to face | 44% | 64% | 63% |
| Same day as booked | 73% | 45% | 45% |
| More than 28 days after booking | 2% | 8% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.3% against 2.2%), chronic kidney disease (6.7% against 4.6%) and cancer (5.1% against 3.8%). It has a lower share for a learning disability (0.3% against 0.6%), serious mental illness (0.5% against 1.0%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 83.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 86.1% | 74.9% |
Village Health Group, East Leake, Gotham Road, East Leake, Loughborough, LE12 6JG. Phone: 01509 852181. Website: www.villagehealthgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Ruddington Medical Centre | 6.6 km | 87% |
| Orchard Surgery | 6.8 km | 98% |
| Bridge Street Medical Practice | 6.9 km | 75% |
| Woodbrook Medical Centre | 6.9 km | 66% |
| Pinfold Medical Practice | 7.2 km | 72% |
- Belvoir Health Group (72% overall experience good)
- Castle Healthcare Practice (90% overall experience good)
- East Bridgford Medical Centre (92% overall experience good)
- Musters Medical Practice (80% overall experience good)
- Orchard Surgery (98% overall experience good)
- Radcliffe-on-Trent Health Centre (85% overall experience good)
- St Georges Medical Practice (93% overall experience good)
- The Gamston Medical Centre (87% overall experience good)
- The Ruddington Medical Centre (87% overall experience good)
- West Bridgford Medical Centre (85% overall experience good)
How do patients rate Village Health Group, East Leake?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Village Health Group, East Leake as good, above the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at Village Health Group, East Leake?
28,277 patients were registered in September 2026, up 1.0% on a year earlier.
What is Village Health Group, East Leake's CQC rating?
Outstanding overall, published in May 2018.
How many GPs does Village Health Group, East Leake have?
15.7 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 1,796 patients per GP against 2,171 across England.
Are appointments at Village Health Group, East Leake face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Village Health Group, East Leake's phone number?
01509 852181.