Musters Medical Practice, West Bridgford Nottingham: patient reviews and CQC rating
Musters Medical Practice is a GP practice in West Bridgford Nottingham with 9,200 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2015. It has 5.3 full-time-equivalent qualified GPs, or 1,751 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Musters Medical Practice
Its best result against England is the share who said their needs were met at their last appointment: 97%, above the England figure of 90%. Its weakest is the share who found it easy to contact the practice using the NHS App: 42%, against 54% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
52% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (66%). 126 patients answered the survey (response rate 35%).
| Survey question | Musters Medical Practice | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 80% | 74% | 77% |
| Easy to contact by phone | 52% | 52% | 57% |
| Easy to contact via the website | 49% | 51% | 58% |
| Easy to contact via the NHS App | 42% | 50% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 68% | 69% | 73% |
| Wait for appointment about right | 64% | 67% | 69% |
| Listened to well | 90% | 86% | 87% |
| Treated with care and concern | 88% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 72 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Musters Medical Practice is Good, published in December 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,200 patients were registered at Musters Medical Practice in September 2026, down 2.4% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,751 patients per GP, fewer than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 1.9 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 5.9 |
| August 2024 | 5.4 | 5.4 |
| August 2025 | 5.8 | 5.8 |
| August 2026 | 5.3 | 7.2 |
From June 2026 to August 2026 the practice recorded 4,561 appointments a month, or 496 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 46% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Musters Medical Practice | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 496 | 566 | 510 |
| Face to face | 64% | 64% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 9% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), COPD (0.9% against 1.9%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 6.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.1% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| COPD | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 11.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.7% | 74.9% |
Musters Medical Practice, Embankment Primary Care Centre, 50-60 Wilford Lane, West Bridgford Nottingham, NG2 7SD. Phone: 0115 981 4124. Website: www.mustersmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Castle Healthcare Practice | 0.0 km | 90% |
| St Georges Medical Practice | 0.8 km | 93% |
| West Bridgford Medical Centre | 0.9 km | 85% |
| Bridgeway Practice | 1.5 km | 78% |
| Dr N S Jadoon & Dr S Mir | 1.5 km | 87% |
- Belvoir Health Group (72% overall experience good)
- Castle Healthcare Practice (90% overall experience good)
- East Bridgford Medical Centre (92% overall experience good)
- Orchard Surgery (98% overall experience good)
- Radcliffe-on-Trent Health Centre (85% overall experience good)
- St Georges Medical Practice (93% overall experience good)
- The Gamston Medical Centre (87% overall experience good)
- The Ruddington Medical Centre (87% overall experience good)
- Village Health Group, East Leake (87% overall experience good)
- West Bridgford Medical Centre (85% overall experience good)
How do patients rate Musters Medical Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Musters Medical Practice as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Musters Medical Practice?
9,200 patients were registered in September 2026, down 2.4% on a year earlier.
What is Musters Medical Practice's CQC rating?
Good overall, published in December 2015.
How many GPs does Musters Medical Practice have?
5.3 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,751 patients per GP against 2,171 across England.
Are appointments at Musters Medical Practice face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Musters Medical Practice's phone number?
0115 981 4124.