West Bridgford Medical Centre, Nottingham: patient reviews and CQC rating
West Bridgford Medical Centre is a GP practice in Nottingham with 5,258 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 2.5 full-time-equivalent qualified GPs, or 2,120 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Bridgford Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 19th of the 92 practices in Nottingham with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (82%). 103 patients answered the survey (response rate 29%).
| Survey question | West Bridgford Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 85% | 52% | 57% |
| Easy to contact via the website | 68% | 51% | 58% |
| Easy to contact via the NHS App | 70% | 50% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 82% | 69% | 73% |
| Wait for appointment about right | 91% | 67% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 88% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 56 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Bridgford Medical Centre is Good, published in June 2016. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,258 patients were registered at West Bridgford Medical Centre in September 2026, almost the same as a year earlier.
12% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,120 patients per GP, close to the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 1.5 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 3,320 appointments a month, or 631 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 54% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | West Bridgford Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 631 | 566 | 510 |
| Face to face | 73% | 64% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 6% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.4% against 0.6%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for COPD (0.9% against 1.9%), depression (7.7% against 14.3%) and coronary heart disease (1.7% against 3.0%). The practice's patients live in areas with an average deprivation score of 8.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.0% | 15.2% |
| Depression | 18+ yrs | 7.7% | 14.3% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Learning disability | All ages | 1.4% | 0.6% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| COPD | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 23.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
West Bridgford Medical Centre, West Bridgford Health Centre, 97 Musters Road, West Bridgford, Nottingham, NG2 7PX. Phone: 0115 883 7380. Website: www.westbridgfordmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Georges Medical Practice | 0.1 km | 93% |
| Musters Medical Practice | 0.9 km | 80% |
| Castle Healthcare Practice | 0.9 km | 90% |
| Bridgeway Practice | 1.8 km | 78% |
| Dr N S Jadoon & Dr S Mir | 1.8 km | 87% |
- Belvoir Health Group (72% overall experience good)
- Castle Healthcare Practice (90% overall experience good)
- East Bridgford Medical Centre (92% overall experience good)
- Musters Medical Practice (80% overall experience good)
- Orchard Surgery (98% overall experience good)
- Radcliffe-on-Trent Health Centre (85% overall experience good)
- St Georges Medical Practice (93% overall experience good)
- The Gamston Medical Centre (87% overall experience good)
- The Ruddington Medical Centre (87% overall experience good)
- Village Health Group, East Leake (87% overall experience good)
How do patients rate West Bridgford Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of West Bridgford Medical Centre as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at West Bridgford Medical Centre?
5,258 patients were registered in September 2026, up 0.1% on a year earlier.
What is West Bridgford Medical Centre's CQC rating?
Good overall, published in June 2016.
How many GPs does West Bridgford Medical Centre have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,120 patients per GP against 2,171 across England.
Are appointments at West Bridgford Medical Centre face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Bridgford Medical Centre's phone number?
0115 883 7380.