The Cottage Surgery, Loughborough: patient reviews and CQC rating
The Cottage Surgery is a GP practice in Loughborough with 3,032 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 1.0 full-time-equivalent qualified GPs, or 3,073 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Cottage Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 96%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 3rd of the 17 practices in Loughborough with 50 or more responses. 96% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (98%). 104 patients answered the survey (response rate 36%).
| Survey question | The Cottage Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 92% | 73% | 77% |
| Easy to contact by phone | 96% | 51% | 57% |
| Easy to contact via the website | 78% | 51% | 58% |
| Easy to contact via the NHS App | 81% | 51% | 54% |
| Reception team helpful | 99% | 82% | 85% |
| Last contact good | 95% | 67% | 73% |
| Wait for appointment about right | 100% | 65% | 69% |
| Listened to well | 96% | 85% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 42 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Cottage Surgery is Good, published in November 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,032 patients were registered at The Cottage Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 3,073 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.4 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 2,433 appointments a month, or 802 per 1,000 registered patients (England: 510). 98% were face to face (England: 63%). 78% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Cottage Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 802 | 550 | 510 |
| Face to face | 98% | 72% | 63% |
| Same day as booked | 78% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%), asthma (9.8% against 6.6%) and cancer (5.3% against 3.8%). It has a lower share for diabetes (5.6% against 7.9%). The practice's patients live in areas with an average deprivation score of 10.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.7% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Asthma | 6+ yrs | 9.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.8% | 74.9% |
The Cottage Surgery, 37 Main Street, Woodhouse Eaves, Loughborough, LE12 8RY. Phone: 01509 890747.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Quorn Medical Centre | 4.0 km | 95% |
| Campus View Medical Centre | 4.4 km | 84% |
| Park View Surgery | 4.8 km | 90% |
| Pinfold Medical Practice | 5.1 km | 72% |
| Alpine House Surgery | 5.2 km | 77% |
- Alpine House Surgery (77% overall experience good)
- Charnwood Surgery (91% overall experience good)
- Dr NHR Simpson's Practice (79% overall experience good)
- Highgate Medical Centre (89% overall experience good)
- Medically Limited (88% overall experience good)
- Quorn Medical Centre (95% overall experience good)
- The Anstey Surgery (58% overall experience good)
How do patients rate The Cottage Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of The Cottage Surgery as good, above the England figure of 77%. 96% found it easy to get through by phone.
How many patients are registered at The Cottage Surgery?
3,032 patients were registered in September 2026, down 1.8% on a year earlier.
What is The Cottage Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does The Cottage Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,073 patients per GP against 2,171 across England.
Are appointments at The Cottage Surgery face to face?
98% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Cottage Surgery's phone number?
01509 890747.