Charnwood Surgery, Loughborough: patient reviews and CQC rating
Charnwood Surgery is a GP practice in Loughborough with 3,119 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 1.0 full-time-equivalent qualified GPs, or 3,038 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Charnwood Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 92%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 17 practices in Loughborough with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (83%). 111 patients answered the survey (response rate 26%).
| Survey question | Charnwood Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 91% | 73% | 77% |
| Easy to contact by phone | 89% | 51% | 57% |
| Easy to contact via the website | 77% | 51% | 58% |
| Easy to contact via the NHS App | 92% | 51% | 54% |
| Reception team helpful | 93% | 82% | 85% |
| Last contact good | 90% | 67% | 73% |
| Wait for appointment about right | 77% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 126 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Charnwood Surgery is Good, published in June 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,119 patients were registered at Charnwood Surgery in September 2026, up 7.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 3,038 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 0.5 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 1.0 | 2.1 |
From June 2026 to August 2026 the practice recorded 1,418 appointments a month, or 455 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 21% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Charnwood Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 455 | 550 | 510 |
| Face to face | 75% | 72% | 63% |
| Same day as booked | 21% | 41% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (17.4% against 14.3%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 11.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.4% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.7% | 74.9% |
Charnwood Surgery, 39 Linkfield Road, Mountsorrel, Loughborough, LE12 7DJ. Phone: 0116 237 5089. Website: www.hiranicharnwoodsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Alpine House Surgery | 0.4 km | 77% |
| Medically Limited | 2.3 km | 88% |
| Highgate Medical Centre | 2.6 km | 89% |
| Quorn Medical Centre | 3.3 km | 95% |
| Dr NHR Simpson's Practice | 3.4 km | 79% |
- Alpine House Surgery (77% overall experience good)
- Dr NHR Simpson's Practice (79% overall experience good)
- Highgate Medical Centre (89% overall experience good)
- Medically Limited (88% overall experience good)
- Quorn Medical Centre (95% overall experience good)
- The Anstey Surgery (58% overall experience good)
- The Cottage Surgery (92% overall experience good)
How do patients rate Charnwood Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Charnwood Surgery as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Charnwood Surgery?
3,119 patients were registered in September 2026, up 7.5% on a year earlier.
What is Charnwood Surgery's CQC rating?
Good overall, published in June 2017.
How many GPs does Charnwood Surgery have?
1.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,038 patients per GP against 2,171 across England.
Are appointments at Charnwood Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Charnwood Surgery's phone number?
0116 237 5089.