Alpine House Surgery, Loughborough: patient reviews and CQC rating
Alpine House Surgery is a GP practice in Loughborough with 9,093 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 4.7 full-time-equivalent qualified GPs, or 1,932 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Alpine House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 50%, against 58% across England. With 104 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 11th of the 17 practices in Loughborough with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (73%). 104 patients answered the survey (response rate 31%).
| Survey question | Alpine House Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 77% | 73% | 77% |
| Easy to contact by phone | 66% | 51% | 57% |
| Easy to contact via the website | 50% | 51% | 58% |
| Easy to contact via the NHS App | 53% | 51% | 54% |
| Reception team helpful | 90% | 82% | 85% |
| Last contact good | 73% | 67% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 38 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Alpine House Surgery is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,093 patients were registered at Alpine House Surgery in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,932 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.1 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 4.7 |
| August 2024 | 4.7 | 4.7 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 4,586 appointments a month, or 504 per 1,000 registered patients (England: 510). 94% were face to face (England: 63%). 29% took place on the day they were booked and 29% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Alpine House Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 504 | 550 | 510 |
| Face to face | 94% | 72% | 63% |
| Same day as booked | 29% | 41% | 45% |
| More than 28 days after booking | 29% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), heart failure (1.8% against 1.1%) and dementia (1.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 11.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.9% | 14.3% |
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Alpine House Surgery, 86 Rothley Road, Mountsorrel, Loughborough, LE12 7JU. Phone: 0116 216 9947. Website: www.alpinehousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Charnwood Surgery | 0.4 km | 91% |
| Medically Limited | 2.4 km | 88% |
| Highgate Medical Centre | 2.7 km | 89% |
| Quorn Medical Centre | 2.9 km | 95% |
| Dr NHR Simpson's Practice | 3.0 km | 79% |
- Charnwood Surgery (91% overall experience good)
- Dr NHR Simpson's Practice (79% overall experience good)
- Highgate Medical Centre (89% overall experience good)
- Medically Limited (88% overall experience good)
- Quorn Medical Centre (95% overall experience good)
- The Anstey Surgery (58% overall experience good)
- The Cottage Surgery (92% overall experience good)
How do patients rate Alpine House Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Alpine House Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Alpine House Surgery?
9,093 patients were registered in September 2026, up 0.2% on a year earlier.
What is Alpine House Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does Alpine House Surgery have?
4.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,932 patients per GP against 2,171 across England.
Are appointments at Alpine House Surgery face to face?
94% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Alpine House Surgery's phone number?
0116 216 9947.