Woodbrook Medical Centre, Loughborough: patient reviews and CQC rating
Woodbrook Medical Centre is a GP practice in Loughborough with 9,860 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 4.7 full-time-equivalent qualified GPs, or 2,092 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Woodbrook Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 30%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 16th of the 17 practices in Loughborough with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (66%). 110 patients answered the survey (response rate 23%).
| Survey question | Woodbrook Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 66% | 73% | 77% |
| Easy to contact by phone | 30% | 51% | 57% |
| Easy to contact via the website | 40% | 51% | 58% |
| Easy to contact via the NHS App | 49% | 51% | 54% |
| Reception team helpful | 87% | 82% | 85% |
| Last contact good | 52% | 67% | 73% |
| Wait for appointment about right | 47% | 65% | 69% |
| Listened to well | 77% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 392 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Woodbrook Medical Centre is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,860 patients were registered at Woodbrook Medical Centre in September 2026, down 5.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,092 patients per GP, close to the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 1.9 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 7.1 |
| August 2024 | 3.9 | 9.2 |
| August 2025 | 4.7 | 8.8 |
| August 2026 | 4.7 | 8.8 |
From June 2026 to August 2026 the practice recorded 5,597 appointments a month, or 568 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 40% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Woodbrook Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 568 | 550 | 510 |
| Face to face | 68% | 72% | 63% |
| Same day as booked | 40% | 41% | 45% |
| More than 28 days after booking | 15% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%) and chronic kidney disease (5.8% against 4.6%). It has a lower share for cancer (2.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 18.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.7% | 74.9% |
Woodbrook Medical Centre, 28 Bridge Street, Loughborough, LE11 1NH. Phone: 01509 239166. Website: www.woodbrookmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bridge Street Medical Practice | 0.0 km | 75% |
| Pinfold Medical Practice | 0.5 km | 72% |
| Park View Surgery | 0.7 km | 90% |
| Charnwood GP Network Head Office | 0.9 km | 74% |
| Campus View Medical Centre | 1.8 km | 84% |
- Bridge Street Medical Practice (75% overall experience good)
- Campus View Medical Centre (84% overall experience good)
- Park View Surgery (90% overall experience good)
- Pinfold Medical Practice (72% overall experience good)
How do patients rate Woodbrook Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Woodbrook Medical Centre as good, below the England figure of 77%. 30% found it easy to get through by phone.
How many patients are registered at Woodbrook Medical Centre?
9,860 patients were registered in September 2026, down 5.6% on a year earlier.
What is Woodbrook Medical Centre's CQC rating?
Good overall, published in April 2017.
How many GPs does Woodbrook Medical Centre have?
4.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,092 patients per GP against 2,171 across England.
Are appointments at Woodbrook Medical Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woodbrook Medical Centre's phone number?
01509 239166.