Pinfold Medical Practice, Loughborough: patient reviews and CQC rating
Pinfold Medical Practice is a GP practice in Loughborough with 12,364 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in November 2015. It has 7.5 full-time-equivalent qualified GPs, or 1,656 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pinfold Medical Practice
Its best result against England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 15th of the 17 practices in Loughborough with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (74%). 94 patients answered the survey (response rate 21%).
| Survey question | Pinfold Medical Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 33% | 51% | 57% |
| Easy to contact via the website | 34% | 51% | 58% |
| Easy to contact via the NHS App | 43% | 51% | 54% |
| Reception team helpful | 87% | 82% | 85% |
| Last contact good | 56% | 67% | 73% |
| Wait for appointment about right | 69% | 65% | 69% |
| Listened to well | 76% | 85% | 87% |
| Treated with care and concern | 70% | 84% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 375 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pinfold Medical Practice is Good, published in November 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,364 patients were registered at Pinfold Medical Practice in September 2026, down 2.0% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 1,656 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 3.6 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 10.0 |
| August 2024 | 7.0 | 10.2 |
| August 2025 | 7.5 | 11.5 |
| August 2026 | 7.5 | 11.5 |
From June 2026 to August 2026 the practice recorded 5,510 appointments a month, or 446 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 49% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Pinfold Medical Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 550 | 510 |
| Face to face | 73% | 72% | 63% |
| Same day as booked | 49% | 41% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%) and depression (19.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.1% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Palliative care | All ages | 1.4% | 0.6% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
Pinfold Medical Practice, Loughborough Health Centre, Pinfold Gate, Loughborough, LE11 1DQ. Phone: 01509 220960. Website: www.pinfoldmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park View Surgery | 0.3 km | 90% |
| Woodbrook Medical Centre | 0.5 km | 66% |
| Bridge Street Medical Practice | 0.5 km | 75% |
| Charnwood GP Network Head Office | 1.3 km | 74% |
| Campus View Medical Centre | 1.9 km | 84% |
- Bridge Street Medical Practice (75% overall experience good)
- Campus View Medical Centre (84% overall experience good)
- Park View Surgery (90% overall experience good)
- Woodbrook Medical Centre (66% overall experience good)
How do patients rate Pinfold Medical Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Pinfold Medical Practice as good, against 77% across England. 33% found it easy to get through by phone.
How many patients are registered at Pinfold Medical Practice?
12,364 patients were registered in September 2026, down 2.0% on a year earlier.
What is Pinfold Medical Practice's CQC rating?
Good overall, published in November 2015.
How many GPs does Pinfold Medical Practice have?
7.5 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,656 patients per GP against 2,171 across England.
Are appointments at Pinfold Medical Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pinfold Medical Practice's phone number?
01509 220960.