Park View Surgery, Loughborough: patient reviews and CQC rating
Park View Surgery is a GP practice in Loughborough with 7,754 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 4.3 full-time-equivalent qualified GPs, or 1,817 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park View Surgery
Its best result against England is the share who described their overall experience of the practice as good: 90%, above the England figure of 77%. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 17 practices in Loughborough with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (80%). 115 patients answered the survey (response rate 25%).
| Survey question | Park View Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 90% | 73% | 77% |
| Easy to contact by phone | 45% | 51% | 57% |
| Easy to contact via the website | 69% | 51% | 58% |
| Easy to contact via the NHS App | 67% | 51% | 54% |
| Reception team helpful | 91% | 82% | 85% |
| Last contact good | 77% | 67% | 73% |
| Wait for appointment about right | 82% | 65% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 131 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park View Surgery is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,754 patients were registered at Park View Surgery in September 2026, down 2.2% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 1,817 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 1.3 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 8.1 |
| August 2024 | 4.3 | 9.0 |
| August 2025 | 4.3 | 8.7 |
| August 2026 | 4.3 | 9.0 |
From June 2026 to August 2026 the practice recorded 3,816 appointments a month, or 492 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 37% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Park View Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 492 | 550 | 510 |
| Face to face | 73% | 72% | 63% |
| Same day as booked | 37% | 41% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 19.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Park View Surgery, 24-28 Leicester Road, Loughborough, LE11 2AG. Phone: 01509 230717. Website: www.parkviewsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pinfold Medical Practice | 0.3 km | 72% |
| Woodbrook Medical Centre | 0.7 km | 66% |
| Bridge Street Medical Practice | 0.7 km | 75% |
| Charnwood GP Network Head Office | 1.4 km | 74% |
| Campus View Medical Centre | 1.9 km | 84% |
- Bridge Street Medical Practice (75% overall experience good)
- Campus View Medical Centre (84% overall experience good)
- Pinfold Medical Practice (72% overall experience good)
- Woodbrook Medical Centre (66% overall experience good)
How do patients rate Park View Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Park View Surgery as good, above the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Park View Surgery?
7,754 patients were registered in September 2026, down 2.2% on a year earlier.
What is Park View Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does Park View Surgery have?
4.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,817 patients per GP against 2,171 across England.
Are appointments at Park View Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park View Surgery's phone number?
01509 230717.