Highgate Medical Centre, Loughborough: patient reviews and CQC rating
Highgate Medical Centre is a GP practice in Loughborough with 5,105 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 2.7 full-time-equivalent qualified GPs, or 1,914 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Highgate Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 83%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 38%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 7th of the 17 practices in Loughborough with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (77%). 100 patients answered the survey (response rate 28%).
| Survey question | Highgate Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 89% | 73% | 77% |
| Easy to contact by phone | 55% | 51% | 57% |
| Easy to contact via the website | 38% | 51% | 58% |
| Easy to contact via the NHS App | 58% | 51% | 54% |
| Reception team helpful | 83% | 82% | 85% |
| Last contact good | 80% | 67% | 73% |
| Wait for appointment about right | 83% | 65% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 130 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Highgate Medical Centre is Good, published in April 2017. One key question is rated differently: Caring Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
5,105 patients were registered at Highgate Medical Centre in September 2026, up 1.1% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,914 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 1.8 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,975 appointments a month, or 583 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 34% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Highgate Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 583 | 550 | 510 |
| Face to face | 53% | 72% | 63% |
| Same day as booked | 34% | 41% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (21.1% against 14.3%). It has a lower share for dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 15.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.1% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 84.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 88.6% | 74.9% |
Highgate Medical Centre, 5 Storer Close, Sileby, Loughborough, LE12 7UD. Phone: 01509 816364.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Medically Limited | 0.3 km | 88% |
| Charnwood Surgery | 2.6 km | 91% |
| Alpine House Surgery | 2.7 km | 77% |
| Dr NHR Simpson's Practice | 3.9 km | 79% |
| The County Practice | 4.1 km | 87% |
- Alpine House Surgery (77% overall experience good)
- Charnwood Surgery (91% overall experience good)
- Dr NHR Simpson's Practice (79% overall experience good)
- Medically Limited (88% overall experience good)
- Quorn Medical Centre (95% overall experience good)
- The Anstey Surgery (58% overall experience good)
- The Cottage Surgery (92% overall experience good)
How do patients rate Highgate Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Highgate Medical Centre as good, above the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at Highgate Medical Centre?
5,105 patients were registered in September 2026, up 1.1% on a year earlier.
What is Highgate Medical Centre's CQC rating?
Good overall, published in April 2017.
How many GPs does Highgate Medical Centre have?
2.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,914 patients per GP against 2,171 across England.
Are appointments at Highgate Medical Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Highgate Medical Centre's phone number?
01509 816364.