The County Practice, Leicester: patient reviews and CQC rating
The County Practice is a GP practice in Leicester with 12,824 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 6.9 full-time-equivalent qualified GPs, or 1,857 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The County Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 8 are above England and 1 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 7th of the 79 practices in Leicester with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (82%). 131 patients answered the survey (response rate 36%).
| Survey question | The County Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 87% | 73% | 77% |
| Easy to contact by phone | 86% | 51% | 57% |
| Easy to contact via the website | 76% | 51% | 58% |
| Easy to contact via the NHS App | 67% | 51% | 54% |
| Reception team helpful | 95% | 82% | 85% |
| Last contact good | 87% | 67% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
CQC's overall rating for The County Practice is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,824 patients were registered at The County Practice in September 2026, almost the same as a year earlier.
26% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,857 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 3.3 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 11.2 |
| August 2024 | 6.9 | 10.7 |
| August 2025 | 6.9 | 10.1 |
| August 2026 | 6.9 | 11.0 |
From June 2026 to August 2026 the practice recorded 6,619 appointments a month, or 516 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 44% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The County Practice | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 516 | 550 | 510 |
| Face to face | 58% | 72% | 63% |
| Same day as booked | 44% | 41% | 45% |
| More than 28 days after booking | 8% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.2% against 2.2%) and cancer (5.0% against 3.8%). It has a lower share for chronic kidney disease (3.0% against 4.6%), serious mental illness (0.7% against 1.0%) and depression (10.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
The County Practice, Syston Health Centre, 1330 Melton Road, Leicester, LE7 2EQ. Phone: 0116 295 0500.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Jubilee Medical Practice | 0.0 km | 81% |
| Silverdale Medical centre | 3.5 km | 79% |
| Thurmaston Health Centre | 3.9 km | 65% |
| Highgate Medical Centre | 4.1 km | 89% |
| Medically Limited | 4.1 km | 88% |
- Latham House Medical Practice (51% overall experience good)
- Long Clawson Medical Practice (86% overall experience good)
- The Jubilee Medical Practice (81% overall experience good)
How do patients rate The County Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of The County Practice as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at The County Practice?
12,824 patients were registered in September 2026, down 0.1% on a year earlier.
What is The County Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does The County Practice have?
6.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,857 patients per GP against 2,171 across England.
Are appointments at The County Practice face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The County Practice's phone number?
0116 295 0500.