Castle Medical Group, Ashby De La Zouch: patient reviews and CQC rating
Castle Medical Group is a GP practice in Ashby De La Zouch with 18,120 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 8.1 full-time-equivalent qualified GPs, or 2,237 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Castle Medical Group
Its best result against England is the share who said the healthcare professional was good at listening to them: 96%, above the England figure of 87%. Its weakest is the share who described their last contact with the practice as good: 58%, below the England figure of 73%. Of the 11 results in the table, 4 are above England and 3 below by more than the survey's margin of error, and 4 within it.
43% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (84%). 98 patients answered the survey (response rate 32%).
| Survey question | Castle Medical Group | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 76% | 73% | 77% |
| Easy to contact by phone | 43% | 51% | 57% |
| Easy to contact via the website | 47% | 51% | 58% |
| Easy to contact via the NHS App | 40% | 51% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 58% | 67% | 73% |
| Wait for appointment about right | 59% | 65% | 69% |
| Listened to well | 96% | 85% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 312 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Castle Medical Group is Good, published in October 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,120 patients were registered at Castle Medical Group in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 2,237 patients per GP, close to the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 6.4 nurses and 7.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.6 | 18.7 |
| August 2024 | 13.4 | 18.3 |
| August 2025 | 13.4 | 17.9 |
| August 2026 | 8.1 | 13.3 |
From June 2026 to August 2026 the practice recorded 9,390 appointments a month, or 518 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 22% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Castle Medical Group | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 518 | 550 | 510 |
| Face to face | 76% | 72% | 63% |
| Same day as booked | 22% | 41% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.7% against 1.1%), chronic kidney disease (7.2% against 4.6%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for a learning disability (0.4% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.9% | 14.3% |
| High blood pressure | All ages | 17.2% | 15.2% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.8% | 74.9% |
Castle Medical Group, Ascebi House, 118 Burton Road, Ashby De La Zouch, LE65 2LP. Phone: 01530 414131.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodville Surgery | 4.4 km | 62% |
| Measham Medical Unit | 5.3 km | 79% |
| Heartwood Medical Practice | 5.9 km | 65% |
| Swadlincote Surgery | 6.2 km | 68% |
| Gresleydale Healthcare Centre | 6.5 km | 74% |
- Broom Leys Surgery (81% overall experience good)
- Castle Donington Surgery (63% overall experience good)
- Dr NR Pulman's Practice (64% overall experience good)
- Dr Patel & Dr Tailor (80% overall experience good)
- Dr S Virmani & Dr G Bedi (85% overall experience good)
- Hugglescote Surgery (62% overall experience good)
- Ibstock House Surgery (75% overall experience good)
- Manor House Surgery (95% overall experience good)
- Markfield Medical Centre (95% overall experience good)
- Measham Medical Unit (79% overall experience good)
- Whitwick Road Surgery (71% overall experience good)
How do patients rate Castle Medical Group?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Castle Medical Group as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Castle Medical Group?
18,120 patients were registered in September 2026, down 0.4% on a year earlier.
What is Castle Medical Group's CQC rating?
Good overall, published in October 2017.
How many GPs does Castle Medical Group have?
8.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,237 patients per GP against 2,171 across England.
Are appointments at Castle Medical Group face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Castle Medical Group's phone number?
01530 414131.