Whitwick Road Surgery, Coalville: patient reviews and CQC rating
Whitwick Road Surgery is a GP practice in Coalville with 8,834 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 3.1 full-time-equivalent qualified GPs, or 2,831 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitwick Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 55%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 38%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 6 practices in Coalville with 50 or more responses. 38% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (81%). 108 patients answered the survey (response rate 29%).
| Survey question | Whitwick Road Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 71% | 73% | 77% |
| Easy to contact by phone | 38% | 51% | 57% |
| Easy to contact via the website | 52% | 51% | 58% |
| Easy to contact via the NHS App | 55% | 51% | 54% |
| Reception team helpful | 77% | 82% | 85% |
| Last contact good | 54% | 67% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
CQC's overall rating for Whitwick Road Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,834 patients were registered at Whitwick Road Surgery in September 2026, up 5.1% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,831 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.2 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 4.2 |
From June 2026 to August 2026 the practice recorded 4,377 appointments a month, or 495 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 35% took place on the day they were booked and 17% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Whitwick Road Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 550 | 510 |
| Face to face | 70% | 72% | 63% |
| Same day as booked | 35% | 41% | 45% |
| More than 28 days after booking | 17% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.5% against 14.3%). It has a lower share for osteoporosis (0.1% against 1.2%) and coronary heart disease (2.3% against 3.0%). The practice's patients live in areas with an average deprivation score of 19.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% |
| High blood pressure | All ages | 15.1% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
100% of the practice's patients live in the LE67 postcode district. 100% live in North West Leicestershire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| LE67 | 8,721 | 100% |
Whitwick Road Surgery, Whitwick Road, Coalville, LE67 3FA. Phone: 01530 836507. Website: www.whitwickroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr NR Pulman's Practice | 0.9 km | 64% |
| Broom Leys Surgery | 1.3 km | 81% |
| Hugglescote Surgery | 1.8 km | 62% |
| Dr Patel & Dr Tailor | 1.8 km | 80% |
| Dr S Virmani & Dr G Bedi | 1.8 km | 85% |
- Broom Leys Surgery (81% overall experience good)
- Castle Donington Surgery (63% overall experience good)
- Castle Medical Group (76% overall experience good)
- Dr NR Pulman's Practice (64% overall experience good)
- Dr Patel & Dr Tailor (80% overall experience good)
- Dr S Virmani & Dr G Bedi (85% overall experience good)
- Hugglescote Surgery (62% overall experience good)
- Ibstock House Surgery (75% overall experience good)
- Manor House Surgery (95% overall experience good)
- Markfield Medical Centre (95% overall experience good)
- Measham Medical Unit (79% overall experience good)
How do patients rate Whitwick Road Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Whitwick Road Surgery as good, against 77% across England. 38% found it easy to get through by phone.
How many patients are registered at Whitwick Road Surgery?
8,834 patients were registered in September 2026, up 5.1% on a year earlier.
What is Whitwick Road Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Whitwick Road Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,831 patients per GP against 2,171 across England.
Are appointments at Whitwick Road Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitwick Road Surgery's phone number?
01530 836507.