Hugglescote Surgery, Coalville: patient reviews and CQC rating
Hugglescote Surgery is a GP practice in Coalville with 10,341 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.8 full-time-equivalent qualified GPs, or 2,166 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hugglescote Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 7 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 6th of the 6 practices in Coalville with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (71%). 85 patients answered the survey (response rate 24%).
| Survey question | Hugglescote Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 62% | 73% | 77% |
| Easy to contact by phone | 36% | 51% | 57% |
| Easy to contact via the website | 75% | 51% | 58% |
| Easy to contact via the NHS App | 64% | 51% | 54% |
| Reception team helpful | 72% | 82% | 85% |
| Last contact good | 65% | 67% | 73% |
| Wait for appointment about right | 51% | 65% | 69% |
| Listened to well | 76% | 85% | 87% |
| Treated with care and concern | 72% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 254 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hugglescote Surgery is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,341 patients were registered at Hugglescote Surgery in September 2026, up 2.0% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 2,166 patients per GP, close to the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 1.0 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 9.5 |
| August 2024 | 4.9 | 10.5 |
| August 2025 | 4.9 | 8.7 |
| August 2026 | 4.8 | 9.3 |
From June 2026 to August 2026 the practice recorded 4,609 appointments a month, or 446 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 30% took place on the day they were booked and 32% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hugglescote Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 550 | 510 |
| Face to face | 77% | 72% | 63% |
| Same day as booked | 30% | 41% | 45% |
| More than 28 days after booking | 32% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.8% against 0.6%), depression (17.7% against 14.3%) and asthma (7.9% against 6.6%). It has a lower share for osteoporosis (0.5% against 1.2%), dementia (0.4% against 0.8%) and chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 15.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.6% | 74.9% |
99% of the practice's patients live in the LE67 postcode district. 94% live in North West Leicestershire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| LE67 | 10,165 | 99% |
Hugglescote Surgery, 151 Grange Road, Hugglescote, Coalville, LE67 2BS. Phone: 01530 832109. Website: www.hugglescotesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr NR Pulman's Practice | 1.3 km | 64% |
| Broom Leys Surgery | 1.7 km | 81% |
| Whitwick Road Surgery | 1.8 km | 71% |
| Dr Patel & Dr Tailor | 3.5 km | 80% |
| Dr S Virmani & Dr G Bedi | 3.5 km | 85% |
- Broom Leys Surgery (81% overall experience good)
- Castle Donington Surgery (63% overall experience good)
- Castle Medical Group (76% overall experience good)
- Dr NR Pulman's Practice (64% overall experience good)
- Dr Patel & Dr Tailor (80% overall experience good)
- Dr S Virmani & Dr G Bedi (85% overall experience good)
- Ibstock House Surgery (75% overall experience good)
- Manor House Surgery (95% overall experience good)
- Markfield Medical Centre (95% overall experience good)
- Measham Medical Unit (79% overall experience good)
- Whitwick Road Surgery (71% overall experience good)
How do patients rate Hugglescote Surgery?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Hugglescote Surgery as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Hugglescote Surgery?
10,341 patients were registered in September 2026, up 2.0% on a year earlier.
What is Hugglescote Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Hugglescote Surgery have?
4.8 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,166 patients per GP against 2,171 across England.
Are appointments at Hugglescote Surgery face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hugglescote Surgery's phone number?
01530 832109.