Broom Leys Surgery, Coalville: patient reviews and CQC rating
Broom Leys Surgery is a GP practice in Coalville with 8,724 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 3.0 full-time-equivalent qualified GPs, or 2,921 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Broom Leys Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 86%, above the England figure of 69%. Its weakest is the share who found the reception and administrative team helpful: 80%, against 85% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 6 practices in Coalville with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (85%). 94 patients answered the survey (response rate 23%).
| Survey question | Broom Leys Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 81% | 73% | 77% |
| Easy to contact by phone | 71% | 51% | 57% |
| Easy to contact via the website | 67% | 51% | 58% |
| Easy to contact via the NHS App | 69% | 51% | 54% |
| Reception team helpful | 80% | 82% | 85% |
| Last contact good | 80% | 67% | 73% |
| Wait for appointment about right | 86% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 116 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Broom Leys Surgery is Good, published in May 2019. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
8,724 patients were registered at Broom Leys Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,921 patients per GP, more than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 3.4 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 5,043 appointments a month, or 578 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 43% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Broom Leys Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 578 | 550 | 510 |
| Face to face | 65% | 72% | 63% |
| Same day as booked | 43% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.3% against 1.1%), palliative or supportive care needs (1.1% against 0.6%) and chronic kidney disease (8.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 22.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.3 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.2% | 14.3% |
| High blood pressure | All ages | 18.1% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Heart failure | All ages | 2.3% | 1.1% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Palliative care | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
99% of the practice's patients live in the LE67 postcode district. 99% live in North West Leicestershire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| LE67 | 8,699 | 99% |
Broom Leys Surgery, Broom Leys Road, Coalville, LE67 4DE. Phone: 01530 832095.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr NR Pulman's Practice | 0.5 km | 64% |
| Whitwick Road Surgery | 1.3 km | 71% |
| Hugglescote Surgery | 1.7 km | 62% |
| Dr Patel & Dr Tailor | 2.3 km | 80% |
| Dr S Virmani & Dr G Bedi | 2.3 km | 85% |
- Castle Donington Surgery (63% overall experience good)
- Castle Medical Group (76% overall experience good)
- Dr NR Pulman's Practice (64% overall experience good)
- Dr Patel & Dr Tailor (80% overall experience good)
- Dr S Virmani & Dr G Bedi (85% overall experience good)
- Hugglescote Surgery (62% overall experience good)
- Ibstock House Surgery (75% overall experience good)
- Manor House Surgery (95% overall experience good)
- Markfield Medical Centre (95% overall experience good)
- Measham Medical Unit (79% overall experience good)
- Whitwick Road Surgery (71% overall experience good)
How do patients rate Broom Leys Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Broom Leys Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Broom Leys Surgery?
8,724 patients were registered in September 2026, up 0.8% on a year earlier.
What is Broom Leys Surgery's CQC rating?
Good overall, published in May 2019.
How many GPs does Broom Leys Surgery have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,921 patients per GP against 2,171 across England.
Are appointments at Broom Leys Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Broom Leys Surgery's phone number?
01530 832095.