Ibstock House Surgery, Ibstock: patient reviews and CQC rating
Ibstock House Surgery is a GP practice in Ibstock with 12,289 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 7.8 full-time-equivalent qualified GPs, or 1,584 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ibstock House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who described their overall experience of the practice as good: 75%, against 77% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
68% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (71%). 93 patients answered the survey (response rate 26%).
| Survey question | Ibstock House Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 75% | 73% | 77% |
| Easy to contact by phone | 68% | 51% | 57% |
| Easy to contact via the website | 60% | 51% | 58% |
| Easy to contact via the NHS App | 70% | 51% | 54% |
| Reception team helpful | 94% | 82% | 85% |
| Last contact good | 83% | 67% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 40 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ibstock House Surgery is Good, published in July 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,289 patients were registered at Ibstock House Surgery in September 2026, up 2.5% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 1,584 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.2 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.0 | 13.6 |
| August 2024 | 8.0 | 13.6 |
| August 2025 | 8.0 | 11.1 |
| August 2026 | 7.8 | 10.4 |
From June 2026 to August 2026 the practice recorded 7,542 appointments a month, or 614 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 37% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Ibstock House Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 614 | 550 | 510 |
| Face to face | 66% | 72% | 63% |
| Same day as booked | 37% | 41% | 45% |
| More than 28 days after booking | 16% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.6% against 0.6%), heart failure (1.6% against 1.1%) and depression (18.8% against 14.3%). It has a lower share for osteoporosis (0.4% against 1.2%), serious mental illness (0.6% against 1.0%) and a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.8% | 14.3% |
| High blood pressure | All ages | 18.4% | 15.2% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Palliative care | All ages | 2.6% | 0.6% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Ibstock House Surgery, Ibstock House, 132 High Street, Ibstock, LE67 6JP. Phone: 01530 263467. Website: www.ibstockhousesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hugglescote Surgery | 3.8 km | 62% |
| Dr NR Pulman's Practice | 5.1 km | 64% |
| Whitwick Road Surgery | 5.2 km | 71% |
| Broom Leys Surgery | 5.5 km | 81% |
| Newbold Verdon Medical Practice | 6.8 km | 86% |
- Broom Leys Surgery (81% overall experience good)
- Castle Donington Surgery (63% overall experience good)
- Castle Medical Group (76% overall experience good)
- Dr NR Pulman's Practice (64% overall experience good)
- Dr Patel & Dr Tailor (80% overall experience good)
- Dr S Virmani & Dr G Bedi (85% overall experience good)
- Hugglescote Surgery (62% overall experience good)
- Manor House Surgery (95% overall experience good)
- Markfield Medical Centre (95% overall experience good)
- Measham Medical Unit (79% overall experience good)
- Whitwick Road Surgery (71% overall experience good)
How do patients rate Ibstock House Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Ibstock House Surgery as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Ibstock House Surgery?
12,289 patients were registered in September 2026, up 2.5% on a year earlier.
What is Ibstock House Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Ibstock House Surgery have?
7.8 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,584 patients per GP against 2,171 across England.
Are appointments at Ibstock House Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ibstock House Surgery's phone number?
01530 263467.