Castle Donington Surgery, Derby: patient reviews and CQC rating
Castle Donington Surgery is a GP practice in Derby with 10,699 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 7.3 full-time-equivalent qualified GPs, or 1,458 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Castle Donington Surgery
Its result closest to England is the share who said their needs were met at their last appointment: 88%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 51%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 22nd of the 27 practices in Derby with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 18 points lower than in 2025 (81%). 111 patients answered the survey (response rate 32%).
| Survey question | Castle Donington Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 63% | 73% | 77% |
| Easy to contact by phone | 43% | 51% | 57% |
| Easy to contact via the website | 46% | 51% | 58% |
| Easy to contact via the NHS App | 48% | 51% | 54% |
| Reception team helpful | 68% | 82% | 85% |
| Last contact good | 55% | 67% | 73% |
| Wait for appointment about right | 51% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 224 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Castle Donington Surgery is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,699 patients were registered at Castle Donington Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,458 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 2.5 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 9.5 |
| August 2024 | 7.1 | 10.4 |
| August 2025 | 7.1 | 10.6 |
| August 2026 | 7.3 | 12.0 |
From June 2026 to August 2026 the practice recorded 4,554 appointments a month, or 426 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 24% took place on the day they were booked and 19% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Castle Donington Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 426 | 550 | 510 |
| Face to face | 88% | 72% | 63% |
| Same day as booked | 24% | 41% | 45% |
| More than 28 days after booking | 19% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%), atrial fibrillation (3.1% against 2.2%) and chronic kidney disease (6.1% against 4.6%). It has a lower share for osteoporosis (0.2% against 1.2%), a learning disability (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 10.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.0% | 74.9% |
Castle Donington Surgery, 53 Borough Street, Castle Donington, Derby, DE74 2LB. Phone: 01332 856050. Website: www.castledoningtonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Orchard Surgery | 4.1 km | 98% |
| Manor House Surgery | 6.4 km | 95% |
| Dr Black & Partners | 6.6 km | 55% |
| The Moir Medical Centre | 7.6 km | 79% |
| College Street Medical Practice | 7.8 km | 48% |
- Broom Leys Surgery (81% overall experience good)
- Castle Medical Group (76% overall experience good)
- Dr NR Pulman's Practice (64% overall experience good)
- Dr Patel & Dr Tailor (80% overall experience good)
- Dr S Virmani & Dr G Bedi (85% overall experience good)
- Hugglescote Surgery (62% overall experience good)
- Ibstock House Surgery (75% overall experience good)
- Manor House Surgery (95% overall experience good)
- Markfield Medical Centre (95% overall experience good)
- Measham Medical Unit (79% overall experience good)
- Whitwick Road Surgery (71% overall experience good)
How do patients rate Castle Donington Surgery?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Castle Donington Surgery as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at Castle Donington Surgery?
10,699 patients were registered in September 2026, up 0.1% on a year earlier.
What is Castle Donington Surgery's CQC rating?
Good overall, published in March 2018.
How many GPs does Castle Donington Surgery have?
7.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,458 patients per GP against 2,171 across England.
Are appointments at Castle Donington Surgery face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Castle Donington Surgery's phone number?
01332 856050.