Willington Surgery, Derby: patient reviews and CQC rating
Willington Surgery is a GP practice in Derby with 10,744 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 4.7 full-time-equivalent qualified GPs, or 2,302 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willington Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 67%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 27 practices in Derby with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (84%). 112 patients answered the survey (response rate 37%).
| Survey question | Willington Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 84% | 76% | 77% |
| Easy to contact by phone | 67% | 51% | 57% |
| Easy to contact via the website | 54% | 53% | 58% |
| Easy to contact via the NHS App | 62% | 46% | 54% |
| Reception team helpful | 90% | 84% | 85% |
| Last contact good | 81% | 68% | 73% |
| Wait for appointment about right | 74% | 69% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 89% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 359 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Willington Surgery is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,744 patients were registered at Willington Surgery in September 2026, up 1.5% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,302 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 1.9 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 5.9 |
| August 2024 | 4.0 | 4.9 |
| August 2025 | 4.2 | 5.1 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 5,317 appointments a month, or 495 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 16% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Willington Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 523 | 510 |
| Face to face | 89% | 68% | 63% |
| Same day as booked | 16% | 39% | 45% |
| More than 28 days after booking | 5% | 9% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.8% against 1.1%), chronic kidney disease (7.4% against 4.6%) and cancer (6.0% against 3.8%). It has a lower share for serious mental illness (0.7% against 1.0%) and depression (11.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 9.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.2% | 15.2% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.1% | 74.9% |
Willington Surgery, Kingfisher Lane, Willington, Derby, DE65 6QT. Phone: 01283 703318. Website: www.willingtonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wellbrook Medical Centre | 4.7 km | 79% |
| Hollybrook Medical Centre | 5.2 km | 49% |
| Winshill Medical Centre | 5.3 km | 82% |
| Dr Law & Partners | 6.2 km | 87% |
| Carlton Group Practice | 6.3 km | 51% |
- Dr Black & Partners (55% overall experience good)
- Dr Ghosh & Partners (73% overall experience good)
- Hollybrook Medical Centre (49% overall experience good)
- Village Surgery (70% overall experience good)
- Wellbrook Medical Centre (79% overall experience good)
How do patients rate Willington Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Willington Surgery as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Willington Surgery?
10,744 patients were registered in September 2026, up 1.5% on a year earlier.
What is Willington Surgery's CQC rating?
Good overall, published in February 2016.
How many GPs does Willington Surgery have?
4.7 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,302 patients per GP against 2,171 across England.
Are appointments at Willington Surgery face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willington Surgery's phone number?
01283 703318.