Hollybrook Medical Centre, Derby: patient reviews and CQC rating
Hollybrook Medical Centre is a GP practice in Derby with 41,292 registered patients (September 2026). In the 2026 GP Patient Survey, 49% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 11.9 full-time-equivalent qualified GPs, or 3,462 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hollybrook Medical Centre
Its result closest to England is the share who said the healthcare professional was good at listening to them: 75%, below the England figure of 87%. Its weakest is the share who found it easy to contact the practice using the NHS App: 16%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 27th of the 27 practices in Derby with 50 or more responses. 21% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (54%). 102 patients answered the survey (response rate 22%).
| Survey question | Hollybrook Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 49% | 76% | 77% |
| Easy to contact by phone | 21% | 51% | 57% |
| Easy to contact via the website | 32% | 53% | 58% |
| Easy to contact via the NHS App | 16% | 46% | 54% |
| Reception team helpful | 62% | 84% | 85% |
| Last contact good | 41% | 68% | 73% |
| Wait for appointment about right | 45% | 69% | 69% |
| Listened to well | 75% | 87% | 87% |
| Treated with care and concern | 73% | 86% | 86% |
| Confidence and trust in the clinician | 78% | 92% | 93% |
| Needs met | 76% | 90% | 90% |
CQC's overall rating for Hollybrook Medical Centre is Good, published in June 2022. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
41,292 patients were registered at Hollybrook Medical Centre in September 2026, up 16.2% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 11.9 full-time-equivalent qualified GPs, there are 3,462 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 3.7 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 13.7 | 24.1 |
| August 2024 | 14.2 | 23.7 |
| August 2025 | 14.9 | 21.4 |
| August 2026 | 11.9 | 19.4 |
From June 2026 to August 2026 the practice recorded 18,313 appointments a month, or 444 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 40% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hollybrook Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 444 | 523 | 510 |
| Face to face | 61% | 68% | 63% |
| Same day as booked | 40% | 39% | 45% |
| More than 28 days after booking | 8% | 9% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%) and dementia (1.0% against 0.8%). It has a lower share for cancer (2.7% against 3.8%) and atrial fibrillation (1.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 23.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Depression | 18+ yrs | 13.8% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Cancer | All ages | 2.7% | 3.8% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Hollybrook Medical Centre, Hollybrook Way, Littleover, Derby, DE23 3TX. Phone: 01332 523300. Website: www.hollybrookmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mickleover Surgery | 1.8 km | 67% |
| Mickleover Medical Centre | 2.0 km | 76% |
| Village Surgery | 3.1 km | 70% |
| Dr Hale and Partners | 3.7 km | 74% |
| Derby Family Medical Centre | 3.8 km | 68% |
- Dr Black & Partners (55% overall experience good)
- Dr Ghosh & Partners (73% overall experience good)
- Village Surgery (70% overall experience good)
- Wellbrook Medical Centre (79% overall experience good)
- Willington Surgery (84% overall experience good)
How do patients rate Hollybrook Medical Centre?
In the 2026 GP Patient Survey, 49% of patients described their overall experience of Hollybrook Medical Centre as good, below the England figure of 77%. 21% found it easy to get through by phone.
How many patients are registered at Hollybrook Medical Centre?
41,292 patients were registered in September 2026, up 16.2% on a year earlier.
What is Hollybrook Medical Centre's CQC rating?
Good overall, published in June 2022.
How many GPs does Hollybrook Medical Centre have?
11.9 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 3,462 patients per GP against 2,171 across England.
Are appointments at Hollybrook Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hollybrook Medical Centre's phone number?
01332 523300.