Dr Hale and Partners, Derby: patient reviews and CQC rating
Dr Hale and Partners is a GP practice in Derby with 45,462 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 11.7 full-time-equivalent qualified GPs, or 3,899 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Hale and Partners
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 25%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 13th of the 27 practices in Derby with 50 or more responses. 25% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (58%). 89 patients answered the survey (response rate 18%).
| Survey question | Dr Hale and Partners | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 25% | 51% | 57% |
| Easy to contact via the website | 66% | 53% | 58% |
| Easy to contact via the NHS App | 57% | 46% | 54% |
| Reception team helpful | 70% | 84% | 85% |
| Last contact good | 57% | 68% | 73% |
| Wait for appointment about right | 56% | 69% | 69% |
| Listened to well | 80% | 87% | 87% |
| Treated with care and concern | 79% | 86% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 74% of 58 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Hale and Partners is Good, published in March 2018. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
45,462 patients were registered at Dr Hale and Partners in September 2026, up 53.5% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 11.7 full-time-equivalent qualified GPs, there are 3,899 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 17.7 nurses and 14.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.4 | 14.4 |
| August 2024 | 12.1 | 15.9 |
| August 2025 | 11.3 | 14.9 |
| August 2026 | 11.7 | 16.6 |
From June 2026 to August 2026 the practice recorded 28,138 appointments a month, or 619 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 52% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Hale and Partners | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 619 | 523 | 510 |
| Face to face | 40% | 68% | 63% |
| Same day as booked | 52% | 39% | 45% |
| More than 28 days after booking | 3% | 9% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%) and a learning disability (0.8% against 0.6%). It has a lower share for atrial fibrillation (1.1% against 2.2%), COPD (1.0% against 1.9%) and cancer (2.1% against 3.8%). The practice's patients live in areas with an average deprivation score of 39.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.0 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.5% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| COPD | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.3% | 74.9% |
Dr Hale and Partners, 207 St Thomas Road, Derby, DE23 8RJ. Phone: 01332 271212.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Peartree Medical Centre | 0.5 km | 86% |
| Derby Family Medical Centre | 0.6 km | 68% |
| Village Surgery | 0.7 km | 70% |
| The Osmaston Surgery | 1.3 km | 52% |
| Horizon Healthcare | 1.8 km | 66% |
How do patients rate Dr Hale and Partners?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Dr Hale and Partners as good, against 77% across England. 25% found it easy to get through by phone.
How many patients are registered at Dr Hale and Partners?
45,462 patients were registered in September 2026, up 53.5% on a year earlier.
What is Dr Hale and Partners's CQC rating?
Good overall, published in March 2018.
How many GPs does Dr Hale and Partners have?
11.7 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 3,899 patients per GP against 2,171 across England.
Are appointments at Dr Hale and Partners face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Hale and Partners's phone number?
01332 271212.