Horizon Healthcare, Derby: patient reviews and CQC rating
Horizon Healthcare is a GP practice in Derby with 29,471 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 9.9 full-time-equivalent qualified GPs, or 2,980 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Horizon Healthcare
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 19th of the 27 practices in Derby with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (79%). 101 patients answered the survey (response rate 19%).
| Survey question | Horizon Healthcare | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 66% | 76% | 77% |
| Easy to contact by phone | 36% | 51% | 57% |
| Easy to contact via the website | 36% | 53% | 58% |
| Easy to contact via the NHS App | 33% | 46% | 54% |
| Reception team helpful | 82% | 84% | 85% |
| Last contact good | 61% | 68% | 73% |
| Wait for appointment about right | 78% | 69% | 69% |
| Listened to well | 73% | 87% | 87% |
| Treated with care and concern | 75% | 86% | 86% |
| Confidence and trust in the clinician | 82% | 92% | 93% |
| Needs met | 80% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Horizon Healthcare is Good, published in December 2023. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
29,471 patients were registered at Horizon Healthcare in September 2026, up 7.7% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 9.9 full-time-equivalent qualified GPs, there are 2,980 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 2.3 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.6 | 8.6 |
| August 2024 | 9.0 | 9.0 |
| August 2025 | 9.2 | 9.2 |
| August 2026 | 9.9 | 9.9 |
From June 2026 to August 2026 the practice recorded 11,652 appointments a month, or 395 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Horizon Healthcare | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 395 | 523 | 510 |
| Face to face | 67% | 68% | 63% |
| Same day as booked | 43% | 39% | 45% |
| More than 28 days after booking | 2% | 9% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%) and serious mental illness (1.3% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and cancer (2.1% against 3.8%). The practice's patients live in areas with an average deprivation score of 38.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Learning disability | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.9% | 74.9% |
Horizon Healthcare, The Charnwood Surgery, 5 Burton Road, Derby, DE1 1TH. Phone: 01332 737777. Website: www.horizonhealthcare.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wilson Street Surgery | 0.2 km | 75% |
| Macklin Street Surgery | 0.5 km | 74% |
| The Osmaston Surgery | 1.0 km | 52% |
| Friargate Surgery | 1.0 km | 59% |
| Vernon Street Medical Centre | 1.1 km | 80% |
- Brook Medical Centre (87% overall experience good)
- Derwent Medical Centre (77% overall experience good)
- The Osmaston Surgery (52% overall experience good)
- Wilson Street Surgery (75% overall experience good)
How do patients rate Horizon Healthcare?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Horizon Healthcare as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Horizon Healthcare?
29,471 patients were registered in September 2026, up 7.7% on a year earlier.
What is Horizon Healthcare's CQC rating?
Good overall, published in December 2023.
How many GPs does Horizon Healthcare have?
9.9 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 2,980 patients per GP against 2,171 across England.
Are appointments at Horizon Healthcare face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Horizon Healthcare's phone number?
01332 737777.