Macklin Street Surgery, Derby: patient reviews and CQC rating
Macklin Street Surgery is a GP practice in Derby with 12,706 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in September 2016. It has 5.4 full-time-equivalent qualified GPs, or 2,359 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Macklin Street Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 34%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 12th of the 27 practices in Derby with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (76%). 99 patients answered the survey (response rate 24%).
| Survey question | Macklin Street Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 40% | 51% | 57% |
| Easy to contact via the website | 34% | 53% | 58% |
| Easy to contact via the NHS App | 32% | 46% | 54% |
| Reception team helpful | 80% | 84% | 85% |
| Last contact good | 63% | 68% | 73% |
| Wait for appointment about right | 73% | 69% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 89% | 90% | 90% |
CQC's overall rating for Macklin Street Surgery is Outstanding, published in September 2016. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
12,706 patients were registered at Macklin Street Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,359 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 2.4 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 9.9 |
| August 2024 | 7.1 | 10.3 |
| August 2025 | 7.1 | 9.6 |
| August 2026 | 5.4 | 7.3 |
From June 2026 to August 2026 the practice recorded 4,910 appointments a month, or 386 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 46% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Macklin Street Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 386 | 523 | 510 |
| Face to face | 82% | 68% | 63% |
| Same day as booked | 46% | 39% | 45% |
| More than 28 days after booking | 4% | 9% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 33.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.9% | 15.2% |
| Depression | 18+ yrs | 12.6% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.1% | 74.9% |
Macklin Street Surgery, 90 Macklin Street, Derby, DE1 1JX. Phone: 01332 340381.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wilson Street Surgery | 0.2 km | 75% |
| Horizon Healthcare | 0.5 km | 66% |
| Friargate Surgery | 0.5 km | 59% |
| Vernon Street Medical Centre | 0.7 km | 80% |
| Derwent Medical Centre | 0.9 km | 77% |
- Chapel Street Medical Centre (66% overall experience good)
- Derby Family Medical Centre (68% overall experience good)
- Derwent Valley Medical Practice (73% overall experience good)
- Dr P A A Wood and Partners (65% overall experience good)
- Mickleover Medical Centre (76% overall experience good)
- Mickleover Surgery (67% overall experience good)
- Park Lane Surgery (92% overall experience good)
- Peartree Medical Centre (86% overall experience good)
- Vernon Street Medical Centre (80% overall experience good)
How do patients rate Macklin Street Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Macklin Street Surgery as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Macklin Street Surgery?
12,706 patients were registered in September 2026, down 0.6% on a year earlier.
What is Macklin Street Surgery's CQC rating?
Outstanding overall, published in September 2016.
How many GPs does Macklin Street Surgery have?
5.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,359 patients per GP against 2,171 across England.
Are appointments at Macklin Street Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Macklin Street Surgery's phone number?
01332 340381.