Park Lane Surgery, Derby: patient reviews and CQC rating
Park Lane Surgery is a GP practice in Derby with 8,504 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2016. It has 3.8 full-time-equivalent qualified GPs, or 2,246 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Lane Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, against 54% across England. Its result closest to England is the share who described their last contact with the practice as good: 80%, against 73% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 27 practices in Derby with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (97%). 104 patients answered the survey (response rate 40%).
| Survey question | Park Lane Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 92% | 76% | 77% |
| Easy to contact by phone | 74% | 51% | 57% |
| Easy to contact via the website | 65% | 53% | 58% |
| Easy to contact via the NHS App | 72% | 46% | 54% |
| Reception team helpful | 93% | 84% | 85% |
| Last contact good | 80% | 68% | 73% |
| Wait for appointment about right | 79% | 69% | 69% |
| Listened to well | 97% | 87% | 87% |
| Treated with care and concern | 96% | 86% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 54 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park Lane Surgery is Outstanding, published in April 2016. 3 key questions are rated differently: Safe Good, Well-led Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Outstanding |
8,504 patients were registered at Park Lane Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,246 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 2.2 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 3.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 4,044 appointments a month, or 476 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 17% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Park Lane Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 476 | 523 | 510 |
| Face to face | 80% | 68% | 63% |
| Same day as booked | 17% | 39% | 45% |
| More than 28 days after booking | 6% | 9% | 5% |
| Did not attend | 1% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.2% against 1.2%), heart failure (1.9% against 1.1%) and chronic kidney disease (7.3% against 4.6%). It has a lower share for serious mental illness (0.5% against 1.0%), a learning disability (0.3% against 0.6%) and COPD (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 6.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Osteoporosis | 50+ yrs | 3.2% | 1.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
Park Lane Surgery, 2 Park Lane, Allestree, Derby, DE22 2DS. Phone: 01332 552461. Website: www.parklanesurgeryallestree.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr P A A Wood and Partners | 1.7 km | 65% |
| Brook Medical Centre | 2.7 km | 87% |
| Derwent Medical Centre | 2.9 km | 77% |
| Appletree Medical Practice | 3.3 km | 86% |
| Friargate Surgery | 3.5 km | 59% |
- Chapel Street Medical Centre (66% overall experience good)
- Derby Family Medical Centre (68% overall experience good)
- Derwent Valley Medical Practice (73% overall experience good)
- Dr P A A Wood and Partners (65% overall experience good)
- Macklin Street Surgery (74% overall experience good)
- Mickleover Medical Centre (76% overall experience good)
- Mickleover Surgery (67% overall experience good)
- Peartree Medical Centre (86% overall experience good)
- Vernon Street Medical Centre (80% overall experience good)
How do patients rate Park Lane Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Park Lane Surgery as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Park Lane Surgery?
8,504 patients were registered in September 2026, up 1.0% on a year earlier.
What is Park Lane Surgery's CQC rating?
Outstanding overall, published in April 2016.
How many GPs does Park Lane Surgery have?
3.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,246 patients per GP against 2,171 across England.
Are appointments at Park Lane Surgery face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Lane Surgery's phone number?
01332 552461.