The Osmaston Surgery, Derby: patient reviews and CQC rating
The Osmaston Surgery is a GP practice in Derby with 11,539 registered patients (September 2026). In the 2026 GP Patient Survey, 52% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Inadequate overall, in a report published in August 2023. It has 6.0 full-time-equivalent qualified GPs, or 1,915 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Osmaston Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 6%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 26th of the 27 practices in Derby with 50 or more responses. 21% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (55%). 75 patients answered the survey (response rate 17%).
| Survey question | The Osmaston Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 52% | 76% | 77% |
| Easy to contact by phone | 21% | 51% | 57% |
| Easy to contact via the website | 6% | 53% | 58% |
| Easy to contact via the NHS App | 20% | 46% | 54% |
| Reception team helpful | 66% | 84% | 85% |
| Last contact good | 32% | 68% | 73% |
| Wait for appointment about right | 46% | 69% | 69% |
| Listened to well | 82% | 87% | 87% |
| Treated with care and concern | 82% | 86% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 84% | 90% | 90% |
In the Friends and Family Test for July 2026, 92% of 13 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Osmaston Surgery is Inadequate, published in August 2023. One key question is rated differently: Caring Requires Improvement. Its previous overall rating was Good (July 2018).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Requires Improvement |
| Responsive | Inadequate |
| Effective | Inadequate |
11,539 patients were registered at The Osmaston Surgery in September 2026, down 8.3% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 1,915 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 0.6 nurses and 4.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 6.0 |
| August 2024 | 6.0 | 6.0 |
| August 2025 | 4.0 | 4.0 |
| August 2026 | 6.0 | 6.0 |
From June 2026 to August 2026 the practice recorded 3,867 appointments a month, or 335 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 47% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Osmaston Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 335 | 523 | 510 |
| Face to face | 70% | 68% | 63% |
| Same day as booked | 47% | 39% | 45% |
| More than 28 days after booking | 2% | 9% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and cancer (2.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 41.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.1 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.2% | 74.9% |
The Osmaston Surgery, 212 Osmaston Road, Derby, DE23 8JX. Phone: 01332 346433. Website: www.osmastonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Peartree Medical Centre | 0.8 km | 86% |
| Horizon Healthcare | 1.0 km | 66% |
| Derby Family Medical Centre | 1.0 km | 68% |
| Wilson Street Surgery | 1.2 km | 75% |
| Dr Hale and Partners | 1.3 km | 74% |
- Brook Medical Centre (87% overall experience good)
- Derwent Medical Centre (77% overall experience good)
- Horizon Healthcare (66% overall experience good)
- Wilson Street Surgery (75% overall experience good)
How do patients rate The Osmaston Surgery?
In the 2026 GP Patient Survey, 52% of patients described their overall experience of The Osmaston Surgery as good, below the England figure of 77%. 21% found it easy to get through by phone.
How many patients are registered at The Osmaston Surgery?
11,539 patients were registered in September 2026, down 8.3% on a year earlier.
What is The Osmaston Surgery's CQC rating?
Inadequate overall, published in August 2023.
How many GPs does The Osmaston Surgery have?
6.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,915 patients per GP against 2,171 across England.
Are appointments at The Osmaston Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Osmaston Surgery's phone number?
01332 346433.