Carlton Group Practice, Burton On Trent: patient reviews and CQC rating
Carlton Group Practice is a GP practice in Burton On Trent with 16,552 registered patients (September 2026). In the 2026 GP Patient Survey, 51% of its patients described their overall experience as good, below the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 8.9 full-time-equivalent qualified GPs, or 1,851 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Carlton Group Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 41%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 14th of the 14 practices in Burton On Trent with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (52%). 93 patients answered the survey (response rate 19%).
| Survey question | Carlton Group Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 51% | 80% | 77% |
| Easy to contact by phone | 36% | 63% | 57% |
| Easy to contact via the website | 43% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 61% | 54% |
| Reception team helpful | 75% | 86% | 85% |
| Last contact good | 51% | 76% | 73% |
| Wait for appointment about right | 41% | 75% | 69% |
| Listened to well | 69% | 87% | 87% |
| Treated with care and concern | 71% | 87% | 86% |
| Confidence and trust in the clinician | 78% | 92% | 93% |
| Needs met | 77% | 90% | 90% |
In the Friends and Family Test for July 2026, 90% of 210 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Carlton Group Practice is Good, published in September 2021. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Requires Improvement (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
16,552 patients were registered at Carlton Group Practice in September 2026, down 6.0% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 1,851 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 3.9 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.8 | 8.8 |
| August 2024 | 9.9 | 10.6 |
| August 2025 | 9.9 | 10.6 |
| August 2026 | 8.9 | 9.8 |
From June 2026 to August 2026 the practice recorded 9,594 appointments a month, or 580 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 39% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Carlton Group Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 580 | 479 | 510 |
| Face to face | 45% | 66% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%), cancer (2.2% against 3.8%) and atrial fibrillation (1.5% against 2.2%). The practice's patients live in areas with an average deprivation score of 25.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.6% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Palliative care | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.2% | 74.9% |
Carlton Group Practice, Carlton Street, Burton On Trent, DE13 0TE. Phone: 01283 511387. Website: www.carltonstreet.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gordon Street Surgery | 1.2 km | 85% |
| Dr Law & Partners | 2.1 km | 87% |
| Peel Croft Surgery | 2.6 km | 85% |
| All Saints Surgery | 3.1 km | 72% |
| Bridge Surgery | 3.4 km | 85% |
- Abbots Bromley Surgery (98% overall experience good)
- All Saints Surgery (72% overall experience good)
- Alrewas Surgery (88% overall experience good)
- Balance Street Practice (93% overall experience good)
- Barton Family Practice (84% overall experience good)
- Bridge Surgery (85% overall experience good)
- Dove River Practice (85% overall experience good)
- Dr Law & Partners (87% overall experience good)
- Gordon Street Surgery (85% overall experience good)
- Mill View Surgery (84% overall experience good)
- Northgate Surgery (96% overall experience good)
- Peel Croft Surgery (85% overall experience good)
- Stapenhill Medical Centre (81% overall experience good)
- The Tutbury Practice (82% overall experience good)
- The Yoxall Practice (85% overall experience good)
- Trent Meadows Medical Practice (59% overall experience good)
- Winshill Medical Centre (82% overall experience good)
How do patients rate Carlton Group Practice?
In the 2026 GP Patient Survey, 51% of patients described their overall experience of Carlton Group Practice as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Carlton Group Practice?
16,552 patients were registered in September 2026, down 6.0% on a year earlier.
What is Carlton Group Practice's CQC rating?
Good overall, published in September 2021.
How many GPs does Carlton Group Practice have?
8.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,851 patients per GP against 2,171 across England.
Are appointments at Carlton Group Practice face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Carlton Group Practice's phone number?
01283 511387.