Balance Street Practice, Uttoxeter: patient reviews and CQC rating
Balance Street Practice is a GP practice in Uttoxeter with 14,174 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2021. It has 9.6 full-time-equivalent qualified GPs, or 1,470 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Balance Street Practice
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
76% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (93%). 113 patients answered the survey (response rate 34%).
| Survey question | Balance Street Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 76% | 63% | 57% |
| Easy to contact via the website | 79% | 59% | 58% |
| Easy to contact via the NHS App | 70% | 61% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 91% | 76% | 73% |
| Wait for appointment about right | 90% | 75% | 69% |
| Listened to well | 96% | 87% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 552 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Balance Street Practice is Good, published in August 2021. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,174 patients were registered at Balance Street Practice in September 2026, down 1.1% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 9.6 full-time-equivalent qualified GPs, there are 1,470 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 3.0 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.9 | 9.9 |
| August 2024 | 9.5 | 10.2 |
| August 2025 | 8.8 | 9.9 |
| August 2026 | 9.6 | 9.6 |
From June 2026 to August 2026 the practice recorded 6,639 appointments a month, or 468 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 47% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Balance Street Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 468 | 479 | 510 |
| Face to face | 69% | 66% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), osteoporosis (1.8% against 1.2%) and cancer (5.2% against 3.8%). The practice's patients live in areas with an average deprivation score of 13.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.9% | 74.9% |
Balance Street Practice, Balance Street, Uttoxeter, ST14 8JG. Phone: 01889 562145. Website: www.balancestreetpractice.c.ouk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Northgate Surgery | 0.3 km | 96% |
| Mill View Surgery | 6.2 km | 84% |
| Abbots Bromley Surgery | 8.7 km | 98% |
| Alton Surgery | 9.0 km | 93% |
| Dr V C Tiguti & Partners | 10.5 km | 80% |
- Abbots Bromley Surgery (98% overall experience good)
- All Saints Surgery (72% overall experience good)
- Alrewas Surgery (88% overall experience good)
- Barton Family Practice (84% overall experience good)
- Bridge Surgery (85% overall experience good)
- Carlton Group Practice (51% overall experience good)
- Dove River Practice (85% overall experience good)
- Dr Law & Partners (87% overall experience good)
- Gordon Street Surgery (85% overall experience good)
- Mill View Surgery (84% overall experience good)
- Northgate Surgery (96% overall experience good)
- Peel Croft Surgery (85% overall experience good)
- Stapenhill Medical Centre (81% overall experience good)
- The Tutbury Practice (82% overall experience good)
- The Yoxall Practice (85% overall experience good)
- Trent Meadows Medical Practice (59% overall experience good)
- Winshill Medical Centre (82% overall experience good)
How do patients rate Balance Street Practice?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Balance Street Practice as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Balance Street Practice?
14,174 patients were registered in September 2026, down 1.1% on a year earlier.
What is Balance Street Practice's CQC rating?
Good overall, published in August 2021.
How many GPs does Balance Street Practice have?
9.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,470 patients per GP against 2,171 across England.
Are appointments at Balance Street Practice face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Balance Street Practice's phone number?
01889 562145.