Peel Croft Surgery, Burton On Trent: patient reviews and CQC rating
Peel Croft Surgery is a GP practice in Burton On Trent with 3,810 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in September 2016. It has 1.8 full-time-equivalent qualified GPs, or 2,117 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Peel Croft Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 14 practices in Burton On Trent with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (82%). 93 patients answered the survey (response rate 23%).
| Survey question | Peel Croft Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 92% | 63% | 57% |
| Easy to contact via the website | 63% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 61% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 84% | 75% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 98% of 93 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Peel Croft Surgery is Outstanding, published in September 2016. 2 key questions are rated differently: Safe Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
3,810 patients were registered at Peel Croft Surgery in September 2026, down 4.2% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,117 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.7 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 3.7 |
| August 2024 | 1.8 | 3.9 |
| August 2025 | 1.8 | 3.7 |
| August 2026 | 1.8 | 2.9 |
From June 2026 to August 2026 the practice recorded 1,654 appointments a month, or 434 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 44% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Peel Croft Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 479 | 510 |
| Face to face | 58% | 66% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.3% against 14.3%). It has a lower share for dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 31.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 75.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.3% | 14.3% |
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.3% | 74.9% |
Peel Croft Surgery, Lichfield Street, Burton On Trent, DE14 3RH. Phone: 01283 568405. Website: www.peelcroftsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bridge Surgery | 1.0 km | 85% |
| All Saints Surgery | 1.0 km | 72% |
| Dr Law & Partners | 1.1 km | 87% |
| Gordon Street Surgery | 1.5 km | 85% |
| Stapenhill Medical Centre | 1.6 km | 81% |
- Abbots Bromley Surgery (98% overall experience good)
- All Saints Surgery (72% overall experience good)
- Alrewas Surgery (88% overall experience good)
- Balance Street Practice (93% overall experience good)
- Barton Family Practice (84% overall experience good)
- Bridge Surgery (85% overall experience good)
- Carlton Group Practice (51% overall experience good)
- Dove River Practice (85% overall experience good)
- Dr Law & Partners (87% overall experience good)
- Gordon Street Surgery (85% overall experience good)
- Mill View Surgery (84% overall experience good)
- Northgate Surgery (96% overall experience good)
- Stapenhill Medical Centre (81% overall experience good)
- The Tutbury Practice (82% overall experience good)
- The Yoxall Practice (85% overall experience good)
- Trent Meadows Medical Practice (59% overall experience good)
- Winshill Medical Centre (82% overall experience good)
How do patients rate Peel Croft Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Peel Croft Surgery as good, against 77% across England. 92% found it easy to get through by phone.
How many patients are registered at Peel Croft Surgery?
3,810 patients were registered in September 2026, down 4.2% on a year earlier.
What is Peel Croft Surgery's CQC rating?
Outstanding overall, published in September 2016.
How many GPs does Peel Croft Surgery have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,117 patients per GP against 2,171 across England.
Are appointments at Peel Croft Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Peel Croft Surgery's phone number?
01283 568405.