Dove River Practice, Burton-on-trent: patient reviews and CQC rating
Dove River Practice is a GP practice in Burton-on-trent with 9,245 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 6.0 full-time-equivalent qualified GPs, or 1,541 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dove River Practice
Its best result against England is the share who described their overall experience of the practice as good: 85%, against 77% across England. Its weakest is the share who found it easy to get through to the practice by phone: 52%, against 57% across England. With 97 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 7th of the 14 practices in Burton On Trent with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (82%). 97 patients answered the survey (response rate 30%).
| Survey question | Dove River Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 52% | 63% | 57% |
| Easy to contact via the website | 60% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 61% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 346 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dove River Practice is Good, published in October 2022. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,245 patients were registered at Dove River Practice in September 2026, up 1.3% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 1,541 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.9 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 5.5 |
| August 2024 | 5.3 | 6.1 |
| August 2025 | 6.0 | 6.9 |
| August 2026 | 6.0 | 7.1 |
From June 2026 to August 2026 the practice recorded 4,197 appointments a month, or 454 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 27% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dove River Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 454 | 479 | 510 |
| Face to face | 72% | 66% | 63% |
| Same day as booked | 27% | 48% | 45% |
| More than 28 days after booking | 9% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.7% against 2.2%), cancer (6.1% against 3.8%) and chronic kidney disease (7.2% against 4.6%). It has a lower share for serious mental illness (0.5% against 1.0%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
Dove River Practice, Tutbury Health Centre, Monk Street, Tutbury, Burton-on-trent, DE13 9NA. Phone: 01283 812455. Website: www.doveriverpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Tutbury Practice | 0.0 km | 82% |
| Wellbrook Medical Centre | 3.9 km | 79% |
| Carlton Group Practice | 4.9 km | 51% |
| Gordon Street Surgery | 6.0 km | 85% |
| Dr Law & Partners | 6.9 km | 87% |
- Abbots Bromley Surgery (98% overall experience good)
- All Saints Surgery (72% overall experience good)
- Alrewas Surgery (88% overall experience good)
- Balance Street Practice (93% overall experience good)
- Barton Family Practice (84% overall experience good)
- Bridge Surgery (85% overall experience good)
- Carlton Group Practice (51% overall experience good)
- Dr Law & Partners (87% overall experience good)
- Gordon Street Surgery (85% overall experience good)
- Mill View Surgery (84% overall experience good)
- Northgate Surgery (96% overall experience good)
- Peel Croft Surgery (85% overall experience good)
- Stapenhill Medical Centre (81% overall experience good)
- The Tutbury Practice (82% overall experience good)
- The Yoxall Practice (85% overall experience good)
- Trent Meadows Medical Practice (59% overall experience good)
- Winshill Medical Centre (82% overall experience good)
How do patients rate Dove River Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Dove River Practice as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Dove River Practice?
9,245 patients were registered in September 2026, up 1.3% on a year earlier.
What is Dove River Practice's CQC rating?
Good overall, published in October 2022.
How many GPs does Dove River Practice have?
6.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,541 patients per GP against 2,171 across England.
Are appointments at Dove River Practice face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dove River Practice's phone number?
01283 812455.