Stapenhill Medical Centre, Burton On Trent: patient reviews and CQC rating
Stapenhill Medical Centre is a GP practice in Burton On Trent with 8,935 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 6.2 full-time-equivalent qualified GPs, or 1,441 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stapenhill Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 43%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 11th of the 14 practices in Burton On Trent with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (83%). 104 patients answered the survey (response rate 25%).
| Survey question | Stapenhill Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 81% | 80% | 77% |
| Easy to contact by phone | 68% | 63% | 57% |
| Easy to contact via the website | 43% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 61% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 81% | 75% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 215 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Stapenhill Medical Centre is Good, published in September 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,935 patients were registered at Stapenhill Medical Centre in September 2026, down 2.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,441 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.7 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 6.8 |
| August 2024 | 5.7 | 5.7 |
| August 2025 | 5.7 | 6.6 |
| August 2026 | 6.2 | 7.1 |
From June 2026 to August 2026 the practice recorded 3,499 appointments a month, or 392 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 51% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Stapenhill Medical Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 392 | 479 | 510 |
| Face to face | 62% | 66% | 63% |
| Same day as booked | 51% | 48% | 45% |
| More than 28 days after booking | 6% | 3% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), heart failure (1.5% against 1.1%) and chronic kidney disease (6.0% against 4.6%). It has a lower share for osteoporosis (0.3% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and depression (9.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 23.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.5% | 74.9% |
Stapenhill Medical Centre, Fyfield Road, Stapenhill, Burton On Trent, DE15 9QD. Phone: 01283 565200. Website: www.stapenhillmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bridge Surgery | 1.1 km | 85% |
| All Saints Surgery | 1.6 km | 72% |
| Peel Croft Surgery | 1.6 km | 85% |
| Dr Law & Partners | 2.5 km | 87% |
| Winshill Medical Centre | 3.0 km | 82% |
- Abbots Bromley Surgery (98% overall experience good)
- All Saints Surgery (72% overall experience good)
- Alrewas Surgery (88% overall experience good)
- Balance Street Practice (93% overall experience good)
- Barton Family Practice (84% overall experience good)
- Bridge Surgery (85% overall experience good)
- Carlton Group Practice (51% overall experience good)
- Dove River Practice (85% overall experience good)
- Dr Law & Partners (87% overall experience good)
- Gordon Street Surgery (85% overall experience good)
- Mill View Surgery (84% overall experience good)
- Northgate Surgery (96% overall experience good)
- Peel Croft Surgery (85% overall experience good)
- The Tutbury Practice (82% overall experience good)
- The Yoxall Practice (85% overall experience good)
- Trent Meadows Medical Practice (59% overall experience good)
- Winshill Medical Centre (82% overall experience good)
How do patients rate Stapenhill Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Stapenhill Medical Centre as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Stapenhill Medical Centre?
8,935 patients were registered in September 2026, down 2.7% on a year earlier.
What is Stapenhill Medical Centre's CQC rating?
Good overall, published in September 2017.
How many GPs does Stapenhill Medical Centre have?
6.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,441 patients per GP against 2,171 across England.
Are appointments at Stapenhill Medical Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stapenhill Medical Centre's phone number?
01283 565200.