Bridge Surgery, Burton On Trent: patient reviews and CQC rating
Bridge Surgery is a GP practice in Burton On Trent with 9,626 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2021. It has 5.1 full-time-equivalent qualified GPs, or 1,880 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bridge Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who said they were treated with care and concern: 81%, against 86% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 14 practices in Burton On Trent with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (72%). 100 patients answered the survey (response rate 32%).
| Survey question | Bridge Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 60% | 63% | 57% |
| Easy to contact via the website | 60% | 59% | 58% |
| Easy to contact via the NHS App | 70% | 61% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 83% | 87% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 77 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bridge Surgery is Good, published in June 2021. All 5 key questions are rated Good. It held the same rating in the report before (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,626 patients were registered at Bridge Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,880 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.2 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 9.1 |
| August 2024 | 5.9 | 8.1 |
| August 2025 | 5.9 | 8.7 |
| August 2026 | 5.1 | 8.1 |
From June 2026 to August 2026 the practice recorded 4,259 appointments a month, or 442 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 39% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Bridge Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 442 | 479 | 510 |
| Face to face | 64% | 66% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.8% against 1.1%), atrial fibrillation (3.4% against 2.2%) and a learning disability (0.9% against 0.6%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 17.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Bridge Surgery, St Peters Street, Stapenhill, Burton On Trent, DE15 9AW. Phone: 01283 563631. Website: www.bridgesurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Peel Croft Surgery | 1.0 km | 85% |
| Stapenhill Medical Centre | 1.1 km | 81% |
| Dr Law & Partners | 1.5 km | 87% |
| All Saints Surgery | 1.6 km | 72% |
| Winshill Medical Centre | 2.1 km | 82% |
- Abbots Bromley Surgery (98% overall experience good)
- All Saints Surgery (72% overall experience good)
- Alrewas Surgery (88% overall experience good)
- Balance Street Practice (93% overall experience good)
- Barton Family Practice (84% overall experience good)
- Carlton Group Practice (51% overall experience good)
- Dove River Practice (85% overall experience good)
- Dr Law & Partners (87% overall experience good)
- Gordon Street Surgery (85% overall experience good)
- Mill View Surgery (84% overall experience good)
- Northgate Surgery (96% overall experience good)
- Peel Croft Surgery (85% overall experience good)
- Stapenhill Medical Centre (81% overall experience good)
- The Tutbury Practice (82% overall experience good)
- The Yoxall Practice (85% overall experience good)
- Trent Meadows Medical Practice (59% overall experience good)
- Winshill Medical Centre (82% overall experience good)
How do patients rate Bridge Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Bridge Surgery as good, above the England figure of 77%. 60% found it easy to get through by phone.
How many patients are registered at Bridge Surgery?
9,626 patients were registered in September 2026, down 2.7% on a year earlier.
What is Bridge Surgery's CQC rating?
Good overall, published in June 2021.
How many GPs does Bridge Surgery have?
5.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,880 patients per GP against 2,171 across England.
Are appointments at Bridge Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bridge Surgery's phone number?
01283 563631.