Heartwood Medical Practice, Swadlincote: patient reviews and CQC rating
Heartwood Medical Practice is a GP practice in Swadlincote with 11,349 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 3.8 full-time-equivalent qualified GPs, or 2,966 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heartwood Medical Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 39%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 5th of the 6 practices in Swadlincote with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (68%). 98 patients answered the survey (response rate 27%).
| Survey question | Heartwood Medical Practice | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 65% | 76% | 77% |
| Easy to contact by phone | 45% | 51% | 57% |
| Easy to contact via the website | 32% | 53% | 58% |
| Easy to contact via the NHS App | 34% | 46% | 54% |
| Reception team helpful | 74% | 84% | 85% |
| Last contact good | 52% | 68% | 73% |
| Wait for appointment about right | 39% | 69% | 69% |
| Listened to well | 80% | 87% | 87% |
| Treated with care and concern | 79% | 86% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 79% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 422 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heartwood Medical Practice is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,349 patients were registered at Heartwood Medical Practice in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,966 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 3.6 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 4.9 | 4.9 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 6,094 appointments a month, or 537 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 42% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Heartwood Medical Practice | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 537 | 523 | 510 |
| Face to face | 75% | 68% | 63% |
| Same day as booked | 42% | 39% | 45% |
| More than 28 days after booking | 15% | 9% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), dementia (1.2% against 0.8%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 20.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.3% | 15.2% |
| Depression | 18+ yrs | 15.0% | 14.3% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
Heartwood Medical Practice, Heartwood Medical Practice, Swadlincote Health Centre, Civic Way, Swadlincote, DE11 0AE. Phone: 01283 818100. Website: www.heartwoodmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Swadlincote Surgery | 0.2 km | 68% |
| Newhall Surgery | 1.5 km | 72% |
| Woodville Surgery | 1.6 km | 62% |
| Gresleydale Healthcare Centre | 2.0 km | 74% |
| Winshill Medical Centre | 4.2 km | 82% |
- Gresleydale Healthcare Centre (74% overall experience good)
- Newhall Surgery (72% overall experience good)
- Swadlincote Surgery (68% overall experience good)
- Woodville Surgery (62% overall experience good)
How do patients rate Heartwood Medical Practice?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Heartwood Medical Practice as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Heartwood Medical Practice?
11,349 patients were registered in September 2026, up 0.1% on a year earlier.
What is Heartwood Medical Practice's CQC rating?
Good overall, published in November 2016.
How many GPs does Heartwood Medical Practice have?
3.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,966 patients per GP against 2,171 across England.
Are appointments at Heartwood Medical Practice face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heartwood Medical Practice's phone number?
01283 818100.