Gresleydale Healthcare Centre, Swadlincote: patient reviews and CQC rating
Gresleydale Healthcare Centre is a GP practice in Swadlincote with 14,220 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 7.5 full-time-equivalent qualified GPs, or 1,898 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gresleydale Healthcare Centre
Its best result against England is the share who found the reception and administrative team helpful: 92%, above the England figure of 85%. Its weakest is the share who found it easy to contact the practice using the NHS App: 34%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 6 practices in Swadlincote with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (77%). 107 patients answered the survey (response rate 27%).
| Survey question | Gresleydale Healthcare Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 43% | 51% | 57% |
| Easy to contact via the website | 39% | 53% | 58% |
| Easy to contact via the NHS App | 34% | 46% | 54% |
| Reception team helpful | 92% | 84% | 85% |
| Last contact good | 63% | 68% | 73% |
| Wait for appointment about right | 60% | 69% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 88% | 90% | 90% |
In the Friends and Family Test for July 2026, 88% of 342 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Gresleydale Healthcare Centre is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,220 patients were registered at Gresleydale Healthcare Centre in September 2026, up 3.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 1,898 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 4.5 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 11.1 |
| August 2024 | 7.9 | 14.3 |
| August 2025 | 7.9 | 12.8 |
| August 2026 | 7.5 | 11.5 |
From June 2026 to August 2026 the practice recorded 8,125 appointments a month, or 571 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 41% took place on the day they were booked and 21% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Gresleydale Healthcare Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 571 | 523 | 510 |
| Face to face | 62% | 68% | 63% |
| Same day as booked | 41% | 39% | 45% |
| More than 28 days after booking | 21% | 9% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.0% against 0.6%), depression (20.0% against 14.3%) and asthma (8.4% against 6.6%). It has a lower share for osteoporosis (0.6% against 1.2%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 16.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.0% | 14.3% |
| High blood pressure | All ages | 15.1% | 15.2% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Palliative care | All ages | 2.0% | 0.6% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
Gresleydale Healthcare Centre, Glamorgan Way, Church Gresley, Swadlincote, DE11 9JT. Phone: 01283 227870. Website: www.gresleydale.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Swadlincote Surgery | 1.9 km | 68% |
| Heartwood Medical Practice | 2.0 km | 65% |
| Newhall Surgery | 2.7 km | 72% |
| Woodville Surgery | 2.9 km | 62% |
| Stapenhill Medical Centre | 4.2 km | 81% |
- Heartwood Medical Practice (65% overall experience good)
- Newhall Surgery (72% overall experience good)
- Swadlincote Surgery (68% overall experience good)
- Woodville Surgery (62% overall experience good)
How do patients rate Gresleydale Healthcare Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Gresleydale Healthcare Centre as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Gresleydale Healthcare Centre?
14,220 patients were registered in September 2026, up 3.3% on a year earlier.
What is Gresleydale Healthcare Centre's CQC rating?
Good overall, published in September 2016.
How many GPs does Gresleydale Healthcare Centre have?
7.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,898 patients per GP against 2,171 across England.
Are appointments at Gresleydale Healthcare Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gresleydale Healthcare Centre's phone number?
01283 227870.