Newhall Surgery, Swadlincote: patient reviews and CQC rating
Newhall Surgery is a GP practice in Swadlincote with 11,162 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 6.4 full-time-equivalent qualified GPs, or 1,739 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newhall Surgery
Its best result against England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 41%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 6 practices in Swadlincote with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (73%). 95 patients answered the survey (response rate 30%).
| Survey question | Newhall Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 72% | 76% | 77% |
| Easy to contact by phone | 41% | 51% | 57% |
| Easy to contact via the website | 47% | 53% | 58% |
| Easy to contact via the NHS App | 52% | 46% | 54% |
| Reception team helpful | 79% | 84% | 85% |
| Last contact good | 59% | 68% | 73% |
| Wait for appointment about right | 61% | 69% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 81% | 86% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 91% | 90% | 90% |
CQC's overall rating for Newhall Surgery is Requires Improvement, published in January 2024. One key question is rated differently: Caring Good. Its previous overall rating was Good (April 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
11,162 patients were registered at Newhall Surgery in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 1,739 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 1.3 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 8.6 |
| August 2024 | 4.9 | 8.3 |
| August 2025 | 5.4 | 11.0 |
| August 2026 | 6.4 | 11.5 |
From June 2026 to August 2026 the practice recorded 6,252 appointments a month, or 560 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 20% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Newhall Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 560 | 523 | 510 |
| Face to face | 66% | 68% | 63% |
| Same day as booked | 20% | 39% | 45% |
| More than 28 days after booking | 16% | 9% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), peripheral arterial disease (0.9% against 0.6%) and heart failure (1.7% against 1.1%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 20.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% |
| High blood pressure | All ages | 18.0% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Palliative care | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
Newhall Surgery, 46-48 High Street, Newhall, Swadlincote, DE11 0HU. Phone: 01283 217092. Website: www.newhallsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Swadlincote Surgery | 1.3 km | 68% |
| Heartwood Medical Practice | 1.5 km | 65% |
| Winshill Medical Centre | 2.7 km | 82% |
| Gresleydale Healthcare Centre | 2.7 km | 74% |
| Woodville Surgery | 3.0 km | 62% |
- Gresleydale Healthcare Centre (74% overall experience good)
- Heartwood Medical Practice (65% overall experience good)
- Swadlincote Surgery (68% overall experience good)
- Woodville Surgery (62% overall experience good)
How do patients rate Newhall Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Newhall Surgery as good, against 77% across England. 41% found it easy to get through by phone.
How many patients are registered at Newhall Surgery?
11,162 patients were registered in September 2026, down 0.2% on a year earlier.
What is Newhall Surgery's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does Newhall Surgery have?
6.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,739 patients per GP against 2,171 across England.
Are appointments at Newhall Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newhall Surgery's phone number?
01283 217092.