The Tardis Surgery, Stoke On Trent: patient reviews and CQC rating
The Tardis Surgery is a GP practice in Stoke On Trent with 5,162 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 1.8 full-time-equivalent qualified GPs, or 2,805 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Tardis Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 86%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 36th of the 52 practices in Stoke On Trent with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (77%). 104 patients answered the survey (response rate 30%).
| Survey question | The Tardis Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 66% | 63% | 57% |
| Easy to contact via the website | 46% | 59% | 58% |
| Easy to contact via the NHS App | 60% | 61% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 86% | 75% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Tardis Surgery is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,162 patients were registered at The Tardis Surgery in September 2026, down 2.4% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,805 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.5 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 2,864 appointments a month, or 555 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Tardis Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 555 | 479 | 510 |
| Face to face | 88% | 66% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), cancer (5.7% against 3.8%) and stroke or TIA (2.8% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 16.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.6% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
The Tardis Surgery, Queen Street Tardis Surgery, 5-9 Queen Street, Cheadle, Stoke On Trent, ST10 1BH. Phone: 01538 753771. Website: www.tardissurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Well Street Medical Centre | 0.3 km | 84% |
| Dr S Garlapati and Dr A Garlapati | 0.6 km | 81% |
| Dr V C Tiguti & Partners | 3.8 km | 80% |
| Trinity Medical Centre | 6.0 km | 83% |
| Alton Surgery | 6.5 km | 93% |
- Alton Surgery (93% overall experience good)
- Dr S Garlapati and Dr A Garlapati (81% overall experience good)
- Dr V C Tiguti & Partners (80% overall experience good)
- Waterhouses Medical Practice (82% overall experience good)
- Well Street Medical Centre (84% overall experience good)
- Werrington Village Surgery (90% overall experience good)
How do patients rate The Tardis Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of The Tardis Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at The Tardis Surgery?
5,162 patients were registered in September 2026, down 2.4% on a year earlier.
What is The Tardis Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does The Tardis Surgery have?
1.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,805 patients per GP against 2,171 across England.
Are appointments at The Tardis Surgery face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Tardis Surgery's phone number?
01538 753771.