Moorlands & Rural PCN: primary care network practices and patient survey
Moorlands & Rural PCN is a primary care network of 7 GP practices with 37,518 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,893 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Moorlands & Rural PCN with survey results, the share of patients describing their overall experience as good ranges from 79% at The Tardis Surgery to 93% at Alton Surgery, with a median of 82% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Waterhouses Medical Practice has the highest share finding it easy to get through by phone (93%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Alton Surgery | 2,723 | 93% | 86% | Good | 1,547 |
| Werrington Village Surgery | 7,890 | 90% | 58% | Good | 2,471 |
| Well Street Medical Centre | 7,941 | 84% | 82% | Good | 1,370 |
| Waterhouses Medical Practice | 3,100 | 82% | 93% | Good | 1,970 |
| Dr S Garlapati and Dr A Garlapati | 4,836 | 81% | 67% | Requires improvement | 1,796 |
| Dr V C Tiguti & Partners | 5,866 | 80% | 64% | Good | 1,982 |
| The Tardis Surgery | 5,162 | 79% | 66% | Good | 2,805 |
Results for the network as a whole, from 740 responses, against Staffordshire and Stoke-on-Trent and England.
| Survey question | Moorlands & Rural PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 71% | 63% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 61% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 87% | 75% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
There are 1,893 registered patients per full-time-equivalent qualified GP in Moorlands & Rural PCN, fewer than England's 2,171 and Staffordshire and Stoke-on-Trent's 2,252. Practices recorded 530 appointments a month per 1,000 patients (England: 510), 69% of them face to face. 52% of appointments took place on the day they were booked (England: 45%).
28% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.0% over the year (England: shrank 1.1%).
| Measure | Moorlands & Rural PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Patients per qualified GP | 1,893 | 2,252 | 2,171 |
| Appointments per 1,000 patients a month | 530 | 479 | 510 |
| Face-to-face appointments | 69% | 66% | 63% |
| Same day as booked | 52% | 48% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 28% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Moorlands & Rural PCN is atrial fibrillation (3.6% against 2.2%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Moorlands & Rural PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 22.1% | 15.2% | 8,273 |
| Depression | 18+ yrs | 16.6% | 14.3% | 5,164 |
| Diabetes | 17+ yrs | 9.1% | 7.9% | 2,862 |
| Asthma | 6+ yrs | 7.7% | 6.6% | 2,737 |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% | 2,028 |
| Cancer | All ages | 5.8% | 3.8% | 2,177 |
| Coronary heart disease | All ages | 3.8% | 3.0% | 1,437 |
| Atrial fibrillation | All ages | 3.6% | 2.2% | 1,355 |
| Stroke and TIA | All ages | 2.7% | 1.9% | 1,014 |
| COPD | All ages | 2.0% | 1.9% | 748 |
| Heart failure | All ages | 1.6% | 1.1% | 581 |
| Dementia | All ages | 1.1% | 0.8% | 405 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 332 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 311 |
| Palliative care | All ages | 0.8% | 0.6% | 315 |
| Serious mental illness | All ages | 0.8% | 1.0% | 296 |
| Learning disability | All ages | 0.5% | 0.6% | 203 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 201 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 91 |
- East Staffordshire PCN (18 practices)
- Leek & Biddulph PCN (5 practices)
- Lichfield PCN (2 practices)
- Meir PCN (6 practices)
- Newcastle Central PCN (6 practices)
- Newcastle North PCN Limited (5 practices)
- Rugeley & Great Haywood PCN (5 practices)
- South Stoke Central PCN (5 practices)
Which practices are in Moorlands & Rural PCN?
Alton Surgery, Dr S Garlapati and Dr A Garlapati, Dr V C Tiguti & Partners, The Tardis Surgery, Waterhouses Medical Practice, Well Street Medical Centre and Werrington Village Surgery.
How do patients rate Moorlands & Rural PCN?
84% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Moorlands & Rural PCN cover?
37,518 registered patients across 7 practices in September 2026.
How many patients per GP does Moorlands & Rural PCN have?
1,893 per full-time-equivalent qualified GP, against 2,171 across England.