Rugeley & Great Haywood PCN: primary care network practices and patient survey
Rugeley & Great Haywood PCN is a primary care network of 5 GP practices with 41,639 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,943 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Rugeley & Great Haywood PCN with survey results, the share of patients describing their overall experience as good ranges from 74% at Hazeldene House Surgery to 95% at Aelfgar Surgery, with a median of 88% (England: 77%). 3 are above England and 0 below by more than the survey's margin of error. Aelfgar Surgery has the highest share finding it easy to get through by phone (91%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Aelfgar Surgery | 7,025 | 95% | 91% | Good | 1,833 |
| Brereton Surgery | 5,810 | 94% | 83% | Good | 2,157 |
| Hillsprings Health and Wellbeing Centre | 12,095 | 88% | 61% | Good | 2,116 |
| Sandy Lane Surgery | 8,841 | 77% | 61% | Requires improvement | 1,943 |
| Hazeldene House Surgery | 7,868 | 74% | 54% | Good | 1,696 |
Results for the network as a whole, from 564 responses, against Staffordshire and Stoke-on-Trent and England.
| Survey question | Rugeley & Great Haywood PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 68% | 63% | 57% |
| Easy to contact via the website | 56% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 61% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 73% | 75% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 90% | 90% |
There are 1,943 registered patients per full-time-equivalent qualified GP in Rugeley & Great Haywood PCN, fewer than England's 2,171 and Staffordshire and Stoke-on-Trent's 2,252. Practices recorded 536 appointments a month per 1,000 patients (England: 510), 85% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
24% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.6% over the year (England: shrank 1.1%).
| Measure | Rugeley & Great Haywood PCN | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Patients per qualified GP | 1,943 | 2,252 | 2,171 |
| Appointments per 1,000 patients a month | 536 | 479 | 510 |
| Face-to-face appointments | 85% | 66% | 63% |
| Same day as booked | 38% | 48% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 24% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in Rugeley & Great Haywood PCN is palliative care (1.0% against 0.6%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Rugeley & Great Haywood PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% | 8,927 |
| Depression | 18+ yrs | 16.2% | 14.3% | 5,539 |
| Diabetes | 17+ yrs | 9.0% | 7.9% | 3,092 |
| Asthma | 6+ yrs | 6.9% | 6.6% | 2,744 |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% | 1,828 |
| Cancer | All ages | 5.0% | 3.8% | 2,098 |
| Coronary heart disease | All ages | 4.0% | 3.0% | 1,671 |
| Atrial fibrillation | All ages | 3.3% | 2.2% | 1,371 |
| COPD | All ages | 2.7% | 1.9% | 1,144 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 910 |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% | 476 |
| Dementia | All ages | 1.2% | 0.8% | 523 |
| Heart failure | All ages | 1.2% | 1.1% | 510 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 348 |
| Palliative care | All ages | 1.0% | 0.6% | 411 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 321 |
| Serious mental illness | All ages | 0.7% | 1.0% | 312 |
| Learning disability | All ages | 0.5% | 0.6% | 220 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 82 |
- Cannock North PCN (7 practices)
- Cannock Villages PCN (11 practices)
- Stafford Central PCN (3 practices)
- Stafford South PCN (3 practices)
- Stafford Town PCN (4 practices)
- Stone & Eccleshall PCN (3 practices)
Which practices are in Rugeley & Great Haywood PCN?
Aelfgar Surgery, Brereton Surgery, Hazeldene House Surgery, Hillsprings Health and Wellbeing Centre and Sandy Lane Surgery.
How do patients rate Rugeley & Great Haywood PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Rugeley & Great Haywood PCN cover?
41,639 registered patients across 5 practices in September 2026.
How many patients per GP does Rugeley & Great Haywood PCN have?
1,943 per full-time-equivalent qualified GP, against 2,171 across England.