Aelfgar Surgery, Rugeley: patient reviews and CQC rating
Aelfgar Surgery is a GP practice in Rugeley with 7,025 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 3.8 full-time-equivalent qualified GPs, or 1,833 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Aelfgar Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 4 practices in Rugeley with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (91%). 107 patients answered the survey (response rate 28%).
| Survey question | Aelfgar Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 95% | 80% | 77% |
| Easy to contact by phone | 91% | 63% | 57% |
| Easy to contact via the website | 82% | 59% | 58% |
| Easy to contact via the NHS App | 76% | 61% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 95% | 76% | 73% |
| Wait for appointment about right | 80% | 75% | 69% |
| Listened to well | 96% | 87% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 422 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Aelfgar Surgery is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,025 patients were registered at Aelfgar Surgery in September 2026, almost the same as a year earlier.
25% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,833 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.3 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 5.6 |
| August 2024 | 4.1 | 6.3 |
| August 2025 | 2.7 | 3.6 |
| August 2026 | 3.8 | 6.8 |
From June 2026 to August 2026 the practice recorded 3,868 appointments a month, or 551 per 1,000 registered patients (England: 510). 98% were face to face (England: 63%). 37% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Aelfgar Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 551 | 479 | 510 |
| Face to face | 98% | 66% | 63% |
| Same day as booked | 37% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), palliative or supportive care needs (0.9% against 0.6%) and atrial fibrillation (3.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 17.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.0% | 15.2% |
| Depression | 18+ yrs | 14.4% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 2.9% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
99% of the practice's patients live in the WS15 postcode district. 93% live in Cannock Chase, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| WS15 | 6,929 | 99% |
Aelfgar Surgery, Church Street, Rugeley, WS15 2AB. Phone: 01889 579276. Website: www.aelfgarsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hillsprings Health and Wellbeing Centre | 0.8 km | 88% |
| Sandy Lane Surgery | 0.8 km | 77% |
| Brereton Surgery | 2.0 km | 94% |
| Hazeldene House Surgery | 6.1 km | 74% |
| Rawnsley Surgery | 6.5 km | 74% |
- Brereton Surgery (94% overall experience good)
- Hazeldene House Surgery (74% overall experience good)
- Hillsprings Health and Wellbeing Centre (88% overall experience good)
- Sandy Lane Surgery (77% overall experience good)
How do patients rate Aelfgar Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Aelfgar Surgery as good, above the England figure of 77%. 91% found it easy to get through by phone.
How many patients are registered at Aelfgar Surgery?
7,025 patients were registered in September 2026, up 0.4% on a year earlier.
What is Aelfgar Surgery's CQC rating?
Good overall, published in December 2019.
How many GPs does Aelfgar Surgery have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,833 patients per GP against 2,171 across England.
Are appointments at Aelfgar Surgery face to face?
98% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Aelfgar Surgery's phone number?
01889 579276.