Hazeldene House Surgery, Stafford: patient reviews and CQC rating
Hazeldene House Surgery is a GP practice in Stafford with 7,868 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 4.6 full-time-equivalent qualified GPs, or 1,696 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hazeldene House Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 93%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 38%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 10th of the 12 practices in Stafford with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (66%). 119 patients answered the survey (response rate 40%).
| Survey question | Hazeldene House Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 74% | 80% | 77% |
| Easy to contact by phone | 54% | 63% | 57% |
| Easy to contact via the website | 38% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 61% | 54% |
| Reception team helpful | 73% | 86% | 85% |
| Last contact good | 61% | 76% | 73% |
| Wait for appointment about right | 65% | 75% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 236 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hazeldene House Surgery is Good, published in January 2022. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,868 patients were registered at Hazeldene House Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 1,696 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.8 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 5.6 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 4.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 4,040 appointments a month, or 514 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 47% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hazeldene House Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 514 | 479 | 510 |
| Face to face | 75% | 66% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), atrial fibrillation (4.0% against 2.2%) and high blood pressure (26.4% against 15.2%). It has a lower share for a learning disability (0.3% against 0.6%), serious mental illness (0.6% against 1.0%) and depression (10.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 9.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.7 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 26.4% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 6.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Hazeldene House Surgery, Main Road, Great Haywood, Stafford, ST18 0SU. Phone: 01889 881206.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Weeping Cross | 5.0 km | 77% |
| Hillsprings Health and Wellbeing Centre | 5.4 km | 88% |
| Aelfgar Surgery | 6.1 km | 95% |
| Sandy Lane Surgery | 6.7 km | 77% |
| Wolverhampton Road Surgery | 7.3 km | 77% |
- Aelfgar Surgery (95% overall experience good)
- Brereton Surgery (94% overall experience good)
- Hillsprings Health and Wellbeing Centre (88% overall experience good)
- Sandy Lane Surgery (77% overall experience good)
How do patients rate Hazeldene House Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Hazeldene House Surgery as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Hazeldene House Surgery?
7,868 patients were registered in September 2026, down 0.6% on a year earlier.
What is Hazeldene House Surgery's CQC rating?
Good overall, published in January 2022.
How many GPs does Hazeldene House Surgery have?
4.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,696 patients per GP against 2,171 across England.
Are appointments at Hazeldene House Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hazeldene House Surgery's phone number?
01889 881206.