Stafford Health and Wellbeing, Stafford: patient reviews and CQC rating
Stafford Health and Wellbeing is a GP practice in Stafford with 13,084 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 6.1 full-time-equivalent qualified GPs, or 2,129 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stafford Health and Wellbeing
Its best result against England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 11th of the 12 practices in Stafford with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 17 points lower than in 2025 (81%). 124 patients answered the survey (response rate 30%).
| Survey question | Stafford Health and Wellbeing | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 64% | 80% | 77% |
| Easy to contact by phone | 29% | 63% | 57% |
| Easy to contact via the website | 55% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 61% | 54% |
| Reception team helpful | 76% | 86% | 85% |
| Last contact good | 57% | 76% | 73% |
| Wait for appointment about right | 65% | 75% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 88% of 457 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Stafford Health and Wellbeing is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,084 patients were registered at Stafford Health and Wellbeing in September 2026, down 2.7% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 2,129 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.0 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 6.6 |
| August 2024 | 4.0 | 6.1 |
| August 2025 | 4.4 | 6.6 |
| August 2026 | 6.1 | 7.9 |
From June 2026 to August 2026 the practice recorded 7,446 appointments a month, or 569 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 58% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Stafford Health and Wellbeing | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 569 | 479 | 510 |
| Face to face | 55% | 66% | 63% |
| Same day as booked | 58% | 48% | 45% |
| More than 28 days after booking | 10% | 3% | 5% |
| Did not attend | 10% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), epilepsy (1.3% against 0.8%) and dementia (1.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 17.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.2% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Stafford Health and Wellbeing, Whitgreave Court, Stone Road, Stafford, ST16 3EB. Phone: 01785 258249. Website: www.staffordhealthandwellbeingcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Holmcroft Surgery | 0.8 km | 55% |
| Mill Bank | 1.5 km | 78% |
| Wolverhampton Road Surgery | 1.8 km | 77% |
| Castlefields Surgery | 1.9 km | 75% |
| Rising Brook Surgery | 3.4 km | 75% |
- Castlefields Surgery (75% overall experience good)
- Holmcroft Surgery (55% overall experience good)
- Wolverhampton Road Surgery (77% overall experience good)
How do patients rate Stafford Health and Wellbeing?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Stafford Health and Wellbeing as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Stafford Health and Wellbeing?
13,084 patients were registered in September 2026, down 2.7% on a year earlier.
What is Stafford Health and Wellbeing's CQC rating?
Good overall, published in December 2016.
How many GPs does Stafford Health and Wellbeing have?
6.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,129 patients per GP against 2,171 across England.
Are appointments at Stafford Health and Wellbeing face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stafford Health and Wellbeing's phone number?
01785 258249.