Castlefields Surgery, Stafford: patient reviews and CQC rating
Castlefields Surgery is a GP practice in Stafford with 11,844 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 3.2 full-time-equivalent qualified GPs, or 3,671 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Castlefields Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 83%, above the England figure of 58%. Its weakest is the share who described their last contact with the practice as good: 66%, against 73% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 8th of the 12 practices in Stafford with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (77%). 123 patients answered the survey (response rate 33%).
| Survey question | Castlefields Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 62% | 63% | 57% |
| Easy to contact via the website | 83% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 61% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 69% | 75% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 86% of 240 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Castlefields Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,844 patients were registered at Castlefields Surgery in September 2026, up 9.5% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 3,671 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 4.3 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 8,080 appointments a month, or 682 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 60% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Castlefields Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 682 | 479 | 510 |
| Face to face | 74% | 66% | 63% |
| Same day as booked | 60% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), chronic kidney disease (2.5% against 4.6%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.8 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.0% | 14.3% |
| High blood pressure | All ages | 15.2% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
Castlefields Surgery, Castle Way, Newport Road, Stafford, ST16 1BS. Phone: 01785 223012.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mill Bank | 0.9 km | 78% |
| Wolverhampton Road Surgery | 1.1 km | 77% |
| Rising Brook Surgery | 1.7 km | 75% |
| Stafford Health and Wellbeing | 1.9 km | 64% |
| Holmcroft Surgery | 2.4 km | 55% |
- Holmcroft Surgery (55% overall experience good)
- Stafford Health and Wellbeing (64% overall experience good)
- Wolverhampton Road Surgery (77% overall experience good)
How do patients rate Castlefields Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Castlefields Surgery as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Castlefields Surgery?
11,844 patients were registered in September 2026, up 9.5% on a year earlier.
What is Castlefields Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Castlefields Surgery have?
3.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 3,671 patients per GP against 2,171 across England.
Are appointments at Castlefields Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Castlefields Surgery's phone number?
01785 223012.